Production Support Analyst recruitment
The Production Management team are responsible for ensuring availability and reliability of business critical applications within the Global Risk Technology line of business.
In order to be successful they must develop and maintain strong relationships with business and technology leads, ensure a smooth handover and implementation of new functionality, develop strong working relationships with other application support teams and facilitate end to end technology operations and data flows across different business areas.
To perform this function Production Management associates must demonstrate strong capabilities in all of the key services outlined below:
- Incident Problem Management
- User Request Management
- Knowledge Management
- Environment Management
- Application Monitoring
- Capacity Management
- Disaster Recovery / Business Continuity Planning
- Release Management
Responsibilities
- User and batch issue resolution
- Creating maintaining support documentation
- Incident investigation, root cause analysis and irreversible corrective action
- Disaster recovery test coordination, preparation and execution
- Change request management
- Metric Reporting
Requirements
Essential
- Previous experience in a Production Management role in a Investment Bank environment
- Strong Unix/Linux
- Strong SQL (SQL Server / DB2)
- Exposure to Business, areas like Risk, Margin, Collateral, Equities, Derivatives etc
- Strong analytical skills
- Strong verbal and written communication skills
- Excellent problem solving skills
- Detail and process oriented
- Strong influencing and negotiation skills
- Ability to work in geographically diverse teams
- Understanding of ITIL Service Management Framework
Desired
- Websphere
- Perl, Python or other scripting language
- XML/HTML
- Autosys
- Informatica ETL
May 16, 2012
• Tags: Information Technology careers in the UK, Production Support Analyst recruitment • Posted in: Financial