Production Support Specialist (Incident Management) – Financial Services – 122651 recruitment
Job Description:
Summary
Under general supervision of the Production Control Manager, incumbents are assigned responsibility for coordinating, and communicating all daily production activities, including problem escalation and resolution, with departmental users. This position is responsible for overseeing the daily monitoring and reporting of production jobs. This position is responsible for the transition and training of production monitoring and escalation processes to the operations monitoring groups. Additional responsibilities include the review and updating of production flows and standards to ensure timely and reliable production commitments are being met. Ensures seamless change management implementation for production/operations integration. Recommends programs / projects for the improvement of production activities and performance.
Qualifications:
Job Keywords: typing skills, Microsoft office skills, PC skills, writing skills, attention to detail, multi-tasking skills, self-motivated, team work, strong interpersonal skills, excellence, work independently