Production Support Specialist (Officer) recruitment
Worldwide Securities Services (WSS) Summary:
J.P. Morgan Worldwide Securities Services (WSS) is a premier securities servicing provider that helps institutional investors, alternative asset managers, broker dealers and equity issuers optimize efficiency, mitigate risk and enhance revenue. A division of JPMorgan Chase Bank, WSS leverages the firm's global scale, leading technology and deep industry expertise to service investments around the world. It has $16.1 trillion in assets under custody and $7.3 trillion in funds under administration. For more information, go to
Department Summary:
J.P. Morgan's Worldwide Securities Services (WSS) safe keeps, values, clears and services securities and portfolios for investors and broker/dealers. The business is a global leader in providing innovative solutions, helping clients in more than 90 markets optimise efficiency, mitigate risk and enhance revenue through custody and investor services as well as securities clearance and collateral management offerings. WSS is a leading securities custodian globally with $15.9 trillion in assets under custody.
In Australia and New Zealand JPMorgan WSS provides these services to over 70 clients, helping them mitigate risk and enhance revenue. The WSS Technology team supports the WSS businesses in Asia Pacific. The team consists of approximately 90 people based in Sydney, Hong Kong and Mumbai.
Position Summary:
Supporting the Worldwide Securities Services division of J.P. Morgan in Sydney, this is a key role working with a team of Application Support Specialists.
You will be responsible for the support and maintenance of both vendor and in-house built applications for the Australia/New Zealand line of business and will work closely with both technology and the business support units to ensure the timely resolution of issues.
This role requires production support experience in a complex technical and business environment. For the right candidate there is an opportunity for real career progression in a business that is going through a period of growth.
Key Accountabilities/Major Responsibilities:
- Provide application support to the WSS Australia business, resolving issues in an efficient and timely manner
- Proactively identify common root causes of issues and address to improve overall production stability
- Work with application vendors to schedule upgrades and enhancements
- Engage with project teams through the project life cycle to ensure successful delivery
- Work with business and technology teams to plan and execute the WSS Disaster Recovery plan
- Develop sevice request enhancements / production fixes to meet the WSS business and client needs
Skills
Knowledge and Experience Required:
- Excellent technical knowledge including
- SQL - Sybase and Oracle
- Application Development - Visual Basic 6 and Java
- Application Support - Hiportfolio 3v8, Composer, Exigo, Champ, SPA-D Performance, OASYS, MetaStorm Workflow, Worldcheck AML
- Server - Wintel and UNIX
- Database querying skills are critical. In-depth knowledge of SQL required
- Experience in Disaster Recovery planning and test execution
- Financial Industry background, in particular Registry, Custody, Fund Services or Fund Administration.
Formal Qualifications:
- Degree educated
Behavioural Competencies:
- Exhibit leadership behaviour which supports the business and technology goals through creative thinking and strong problem management skills.
- Comfortable providing clear problem descriptions and guidance to business users in a time critical environment
- Excellent problem solving skills
- Handle multiple competing tasks in an ordered manner. Prioritise work to ensure business deliverables are met
- Work autonomously to meet the business demands
- Ability to develop self and others