Professional Services Consultant 3 Job in Irvine 92617, California US
Mitchell International, Inc. is the leading provider of enterprise data, software and eBusiness solutions for the automotive insurance, collision repair, medical claims and glass replacement industries. With over 1,700 employees, Mitchell provides enterprise software solutions and services to the automotive repair and property and casualty industries. Mitchell has been providing automotive information and high technology to these industries since 1946 and is the preferred solutions provider to over 100,000 customers in the United States and Canada with over 137 product titles. Mitchell offers a competitive compensation and benefits package including outstanding career growth opportunities.
Detail oriented, client facing, self motivated, Project Management role implementing SmartAdvisor insurance bill review system, Claims Examiner Portal (CEP), Capstone decision process, SmartReports, eBilling, ePayment, State Reporting, and other modules.
Life cycle SmartAdvisor Implementaions; decisions made in the job typically impact client success; division revenue. The employee is expected to handle consulting projects that will include a variety of business components such as work comp bill review application, Electronic Data Interface (EDI) integration, and Business Intelligence (BI). Experience with managing projects that averate from $25K to $4M+ will be beneficial.
Successful individuals will manage client implementation projects including:
- Lead project team through the complete project lifecycle: Define, Design, Develop and Deploy,
- Lead technical team through relevant phases of project lifecycle,
- Clearly articulate project roles and responsibilities,
- Maintain project scope, deliverables and timelines.
- Manage and facilitate co-ordination between different multi-disciplinary teams involved in overall engagement (Client, Partners, Internal resources),
- Identification of user requirements,
- Follow up on project milestones and report progress/success,
- Provide ongoing, detailed tracking, analysis, and resolution of project issues and risks,
- Overall delivery quality to ensure client satisfaction,
- Develop long tern relationships with lead clients,
- Manage utilization, project revenue, and cost budget as applicable
- Deliver successful implementation projects
Additional responsibilities include but not limited to:
- Mentor/development junior staff,
- Representation and scoping for new business opportunities throughout the sales process,
- Proposal development, RPF responses
- Create system and program specifications
- Devise and execute solutions to system problems,
- assist in devising problem statements and proposed solutions to system related problems and issues
- Review and analyze system issues, problems and processes and develop concise and accurate problem statements
Job Requirements EDUCATION / EXPERIENCE
- Bachelor's degree in Computer Science or equvalent education
- Minimum three to five years experience in similar position
Requirements:
TECHNICAL / BUSINESS SKILLS
- 5-10 years total professional experience to include a minimum of 3 years relevant experience in information technology.
- Research, analysis, development, testing and client implementation experience.
- Demonstrated success in managing both fixed price and time and materials engagements.
- Proven success utilizing a structured delivery methodology.
- Demonstrated success working in a team based environment.
- Successful experience maintaining effective working relationships with client management and leadership.
- Excellent written (documentation / specification writing) and verbal communication skills.
- Must be proficient with MS Office suite (Project, Word, Excel, PowerPoint etc.).
- Experience with process improvement, information systems and financial management aspects of business.
- Previous experience developing junior staff and conducting project reviews.
- Insurance Bill Review knowledge (Revenue, Procedure Code and Fee Schedule knowledge).
- Demonstrated ability to work successfully both independently and within the structure of a team. Strong problem solving and analytical skills.
- Strong communication, interpersonal and team management skills
- Project Management Experience is a plus
- MS SQL DB Admin experience a plus
Willingness / ability to travel up 25-50% dependent on client requirments, location, and project phase
- Resource that can work East Coast Time Zone to support east coast clients
- Late night and weekend hours as necessary to complete project tasks