Professional Services Engineer
Fast growing company with a capital markets software solution is growing the professional services team. The Professional Services Engineer will be primarily responsible for installation, set-up and support of client trials and full scale installation at client sites. This includes system installation, configuration and customer training on product applications and features. This role reports to the head of professional services.
Specific responsibilities include:
- Provide pre-sale and post-sale technical services
- Deploy entire lifecycle of technical client implementations (either on-site at the client premises, or remotely from the office as required)
- Install and configure solution implementations
- Perform custom integration tasks
- Coordinate with the RD for bug fixes and enhancement requests
- Provide product training to end-users
- Client support
- Handle field inquiries and technical issues from production clients
- Troubleshoot and resolve technical issues
- Liaise with support teams as required to resolve complicated issues Position
Requirements:
- 2 years of professional experience in technology based professional services function (deployment of trade processing applications or market data applications in a financial services firm is a plus)
- Strong written and verbal communication skills to deal with client interaction
- Java programming (to integrate systems)
- Scripting (ideally Bash or Spring)
- The position requires some travel
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