Program Director Job in Baltimore, Maryland US
Program Director
Summary The Director is responsible for directing and overseeing the operations and administration of assigned projects and programs. The Director provides visible leadership, accountability and authority over high profile projects and classified programs delivered to clients or internal for the company. This includes coordinating activities of Project Managers, Engineers, Technicians, and other project staff. The Director is charged with developing, planning, and managing projects as well as overall responsibility for monitoring the performance and progress against documented objectives and managing to the established budget. The Director will be assigned to manage multiple projects. The Director works independently and exhibits a high degree of initiative in resolving problems encountered by developing and implementing solutions. This position reports directly to the Chief Operating Officer. Essential Job Functions Directs the organization and performance of certain functional areas and the activities of senior managers. Provides staff direction with an understanding and following of established company policies and procedures. Oversees business activities to ensure a high standard of professional excellence is maintained among staff members. Responsible for customer relationship management, including monitoring level of customer satisfaction and suring corrective action is initiated as required. Directs business function including, approval of overall project plan, budgets, and work breakdown structure. Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets. Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel. Communicates broadly to help ensure overall coordination for cross-functional teams. Encourages utilization of resources across programs and shares resources with other groups as necessary. Ensures CMMI compliance. Assesses financial health of all programs and provides guidance to Managers as required, including monitoring budget variances and working with Managers to develop strategies for minimizing variances. Proactively plans, supports, and monitors Business Development activities within customer base. Monitors open staff positions and works with HR to ensure that all positions are filled timely. Qualifications Basic Qualifications Master's degree or equivalent combination of education and experience Master's degree in related field preferred Fifteen or more years of related experience Nine or more years of experience in a supervisory or management capacity included Experience working with the past and present CSC business environment Experience working with concepts, practices, and procedures in areas of responsibility Experience working with the management implications of various forms of financial data Other Qualifications Experience on large-scale enterprise systems or projects Experience managing projects that require utilizing an Earned Value Management (EVM) program. Uses highly developed analytical skills in creating project plans and establish timelines to ensure milestones are achieved using Industry accepted tools including, but not limited to Microsoft Office, MS Project, MS Project Server, and Sharepoint Portal Strong communication skills needed to interface with high-level customer representatives Strong strategic management and planning skills Ability to publicly represent company with internal and external clients Ability to use own judgment and initiative in problem resolution