Program Management Supervisor (Corp) Job in Miami, Florida US
Program Management Supervisor (Corp)
JOB DESCRIPTION:
Job Summary
The Program Management Supervisor II serves as the primary point of contact for multi-product customer accounts and/or manages a team of Program Management support representatives with a portfolio of complex accounts. He/She ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS.
This position ensures direct reports provide issue resolution, response tracking compliance, notification of events impacting the client, process improvements, tracking and tracing services, managing service expectations, and administering customer surveys. He/She facilitates performance meetings, manages standard operating procedures (SOPs) and statements of work (SOWs), and assists in identifying opportunities for account penetration. The Program Management Supervisor II has responsibilities in functional administration and staff management for direct reports.
Other Duties
- Assists with technology and information tool enhancements.
- Assists with monitoring quality audits and analysis.
- Monitors product service standards’ compliance to evaluate delivery standards.
- Gathers customer service satisfaction information and shares best practices.
- Identifies opportunities for account penetration to grow the business.
- Organizes functional department group structure and work breakdown for maximum productivity.
Preferred Competencies
- Applies supply chain and logistic knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products.
- Applies an understanding of policies and procedures to situations and operations in a business area.
- Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions.
- Applies knowledge of company structure and operations and of technology trends and best practices to resolve problems, make decisions and achieve business objectives.
- Builds business partnerships and develops key customer relationships to maximize account profitability. Understand the customer’s business and aligns account strategies to customer goals.
- Coaches and develops others using career development processes and tools.
- Measures and evaluates individual, group and business performance, results and goal attainment. Sets goals, identifies key indicators, uses measurement tools and identifies gaps.
BASIC QUALIFICATIONS:
- U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
- Currently in the same geographic location as the job or willing to relocate yourself there
- If required, must be willing to travel.
- Preferred to have sales experience from Business to Business or Business to Consumer or experience in a UPS management job or customer facing role.
- Preferred to have experience supervising others.
OTHER CRITERIA:
Employer will not sponsor visas for position.
UPS is an Equal Opportunity Employer
