Program Manager
The Program Manager will take responsibility for the full implementation process and overall client management of a major new project. This major new project is in the Middle East so candidates will have to be prepared so spend 75% of their time in this region.
Job Functions:
- Responsible for ensuring the overall success of the engagement
- Accountable for overall client sponsorship, planning and deployment of business processes and technology
- Program Management – client staff, internal staff, offsite development staff and all aspects of the delivery function
- Management of one large program and subsequently several concurrent projects
- Oversee the client relationship in conjunction with the sales team in an ongoing effort to define account strategy, up-sell and maintain Service Level Agreements
- Monitor and address performance (SLAs, benchmarking, reporting)
- Provide overall program transparency to invested parties and communicate status to ensure impacted teams are involved and informed as early as possible
- Manage product development requests and prioritization
- Manage client PL, invoicing, contracts and collections
- Drive product innovation based on client and industry feedback
- Ability to travel to customers (75%) - (Middle East in particular)
Qualifications:
- Undergraduate degree required, ideally in engineering, finance, mathematics, and/ or computer science.
- 10+ years experience in the financial services OR management consulting industry
- Previous experience with front office OMS or EMS systems or strong Asset Management IT experience
- Good understanding of "buy side" work flows
- Prior experience and a track record of successfully managing technology focused client engagements
- Proven track record in understanding client requirements, tracking requests, managing priorities, monitoring project plans and delivering on time and on budget
- Ability to substantively interact with and support business line CxO’s, Portfolio Managers, Traders, and customer IT.
In the first instance please contact Haydn Reynolds on 020 3371 6851 or send your CV to him at hreynolds@riversdaleconsulting.com
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