Program Manager 4, Program Management, Offshore Contract Relationship Manager, 3162 Job in Philadelphia 19103, Pennsylvania US
Job Description
Program Manager 4, Program Management, Offshore Contract Relationship Manager, 3162
Tasks:
- Understands the scope of programs as defined by the business
requirements and budget process. Participates in key planning
milestones.
- Identifies, confirms, and obtains participation from required
cross-functional teams. Works with the other team members and Strategic
Business Initiative to do this effectively.
- Builds program plans and maintains program record. Works with the core
team to identify and schedule all the work for end-to-end deployment
required to fulfill program scope. Identifies and manages program
critical path, being mindful of upstream and downstream dependencies.
- Facilitates the development and implementation of key goals,
objectives, and success criteria for the program with key stakeholders
and core team. Works with resource leadership to obtain and assign
resources to the program plan within the Clarity record.
- Supports the budget and resource forecasting process.
- Analyzes areas of risk to avoid risky activities by identifying and
managing critical paths and risk areas. Establishes contingency plans
and identifies trigger events and assumes responsibility for initiation
corrective actions. Escalates early to SBI to determine when to engage
senior management.
- Works with leadership and core team members to help identify and
assist in making program tradeoffs to balance scope, time, and costs.
Ensures proper documentation.
- Tracks and manages the program schedule and upstream and downstream
dependencies. Analyzes the actual performance against the plan and makes
adjustments consistent with plan objectives. Works with Strategic
Business Initiative to assist in action item resolution and track
completion. Ensures program milestones are accomplished and ensures
overall committed timelines are met. Documents all major plan changes in
scope, approach, and date delivery.
- Communicates updates on major milestomes and keeps all stakeholders
informed of progress and issues. Identifies and manages proposed changes
to program parameters and works with Enterprise Program Management and
Program Managers to ensure appropriate processes and communciations are
followed.
- Monitors and ensures quality of program deliverables. Works with core
team and key field resources to develop and monitor deployment schedule,
strategies, and tools to support the implementation of programs in the
field through trials and controlled customer deployments.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
The role of the Manager Contract and Relationship Management is to work with the Director of Contract and Relationship Management to develop and manage the relationship with one of Comcast's strategic suppliers. This work includes developing recommendation to restructure competition and the relationship of a strategic supplier.
This encompasses implementing Comcast overall sourcing strategy, developing and monitoring all activities.
The Manager Contract and Relationship Management will interact with key leaders in the Comcast organization dealing with all aspects of sourced services provided by a strategic supplier, as these services impact each area, as well as with leaders from the strategic supplier. The Comcast leaders include the Directors within NETO.
This position is responsible for one managed services agreement
The Manager Contract and Relationship Management reports directly to the Director IT Contract and Relationship Management.
Factors essential to this role include:
- Managing the relationship with one of the strategic suppliers; e.g. Tier 1 (Indian heritage providers) and Tier 2 providers; for infrastructure and application services.
- Implementing processes and organizational capability to execute supplier contract and relationship management.
- Managing the contractual aspects with the supplier.
- Managing the strategic supplier relationship.
- Conduct service level reviews with Comcast responsible service leaders
Some of the other specific responsibilities of this role include:
- Interacting within NETO to ensure that tactics and sourcing related activities address Comcast's needs.
- Monitoring and improving the quality of the relationship between Comcast and the supplier.
- Providing feedback to the supplier on supplier performances.
- Facilitating supplier review sessions for the supplier.
- Assuring supplier and Comcast compliance with contract terms and conditions, commitments, and notifications.
- Managing supplier performance audits (regulatory, technical, security, risk, etc.) for the supplier.
- Interacting with various personnel within NETO, such as architecture and technology; and service delivery teams to manage the audit of the supplier to assure compliance to all contractual provisions.
- Ensuring resolution of escalated issues with the supplier.
- Overseeing the creation and management of the Comcast supplier Governance Library (contracts, minutes, issue logs, SLA results, etc.) for the supplier.
Required Skills:
Requirements:
- Bachelors Degree or Equivalent
- Business, Engineering
-
- Generally requires 7-11 years related experience
- Demonstrated experience in outsourcing contract management
- Demonstrated ability to lead change with a focus on Comcast's strategic direction with supplier relationships
- Experience with outsourcing performance measures and monitoring
- Implement and recommend modifications to strategies anticipating future consequences and trends
- Copes with change and works effectively without having the total picture
- Quickly grasps the essence and the underlying structure of new situations and problems
- Relates well to people at all levels both inside and outside of the organization
- Energized by tough challenges
- Self-motivated and works independently
- Strong client service orientation
- Team-oriented and works well in a collaborative environment
Preferred Qualifications:
- Masters degree in relevant field
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.