Program Manager III (Business Transformation) Job in Oakland, California US
Program Manager III (Business Transformation)
Program Manager III Oakland, CA or Burbank, CA Business Transformation Services (BTS) is a consulting services organization within Kaiser Permanente. We assist in the execution of a broad range of projects and programs under the umbrella of Marketing, Sales, Service, and Administration (MSSA). Some examples of these projects and programs include the implementation of new products, new benefits, new regulations/policies, and new technology/systems to improve business performance and operations. To ensure that we have the right skills for the diversity of work we do, we are composed of analysts, consultants, project managers, and program managers, all having come to BTS from a wide variety of backgrounds, skills, and experiences. Essential Functions: - Lead large and/or complex work streams with significant program impact. - Manage programs utilizing best-practice program management approaches to deliver against approved estimates for quality on-time and on-budget programs. - Develop Metrics to measure and track project/program return on investment values. - Stands by decisions that benefit patients/members/customers even if they are unpopular or impact short term performance. - Continually monitors quality of service across functions and systems. - Seeks information about underlying needs of patients/members/customers and the external environment to determine how KP needs to respond to meet patient/member/customer needs. Qualifications: Basic Qualifications: - Seven (7) years of program management experience - Master's degree or equivalent experience in health care, business administration, or related field required - KP's Advanced Qualification Designation for Level III - Specialized certification preferred (e.g., Change Management, Process Improvement) - Requires advanced knowledge of own area of functional responsibility and working knowledge of multiple related functions