Program Manager Job in Wilmington, Delaware US
Program Manager
JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase Co. has six lines of business: Asset Management Card Services Commercial Banking Investment Bank Retail Financial Services Treasury Securities Services JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2010 earnings of $17.4 billion on revenue of $104.8 billion. The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. Culture: JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and has a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and works at deep community involvement. A select few awards include: · Most Admired Companies by FORTUNE magazine · Most Respected Companies by Barron's magazine · Top 50 Companies for Diversity, Diversity Inc magazine · Top Companies for Executive Women by National Association for Female Executives (NAFE) · 100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers About Chase Card Services: Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans. Customers used Chase cards to meet more than $313 billion worth of their spending needs in 2010. Chase continues to innovate despite a very difficult business environment, launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Paymentech Solutions, Chase is one of the leading processors of credit card payments. As a Technology Program Manager, you will work with the business and technology leadership in defining, prioritizing and achieving strategic objectives, defining short and long term objectives for projects/platforms. Regularly communicate status of program to all impacted stakeholders. Clearly define program objectives, lead the development of the implementation plan, and oversee the execution of that plan. Provide the business management team with constructive feedback as it pertains to project or overall program performance. Apply knowledge of technical trends and vendor practices in Program/Project Management to ensure successful delivery of the program. Ensure compliance of application development activities with audit and information risk policies. Act as an interface with internal and external audit groups. Ensure process capability, control and improvement by developing and implementing relevant quality assurance procedures. Analyze project risks, costs, and benefits and make s relevant recommendations to business and technology leadership team. Develop processes and tools that encourage continuous performance improvements. Analyze potential outside applications of in-house technologies, identifying those that have high potential for patents and commercialization. You will establish and maintain working relationship with: technology management, business management, program sponsors, vendors, and business clients. Act as a communication channel between Technology and the business for ongoing program management status and issues, opening up communication channels, coordinating messages and setting business expectations. Manage workload of Project Managers proactively identifying and resolving issues that would present a risk to on-time implementation of the program/project. Play a major role in performance management. Develop, train, and coach team members. Promote effective teamwork and manage interpersonal issues.