Program Representative II

Work Location:

 Rockville, MD

Shifts:

 Not Applicable

Positions Available:

 7

Position Summary

Program Representative
o In this role, you will work on a team supporting drug manufacturers and biotechnology companies by providing a variety of services for their specialty products.
o The Program Representative position requires strong interpersonal and communication skills, good problem-solving abilities, and great time-management skills. Strong customer service and multi-tasking capabilities are essential functions as well.

Our fast-paced, business casual atmosphere is both fun and challenging, and a great opportunity for those who are looking to grow with a leading pharmaceutical services company. Typical working schedules are Monday through Friday, and hours vary between programs. In addition to competitive compensation, we offer you a comprehensive benefits package that emphasizes a harmonious work-life balance

Primary Duties and Responsibilities

  1. You will have the opportunity to research insurance coverage, obtain prior authorizations, and work with patient assistance programs.
  2. You will also have the ability to coordinate and process requests from manufacturers, patients, physicians, and other healthcare professionals. 
  3. Manage patient accounts, research insurance coverage, obtain authorizations, resolve any billing and collections issues, and interact with physicians, patients, insurers, and pharmaceutical representatives.
  4. Additionally, some teams offer the ability to work with non-profit patient assistance programs that provide financial assistance and help with patient’s co-pays.
Experience and Education Requirements

Minimum two years of customer service experience required or college degree required plus six months of customer service experience.
Preference given to candidates with a healthcare background (medical insurance, physician’s office, pharmacy, hospital, etc.)

High School Diploma or GED required; preference given to candidates

Minimum Skills, Knowledge and Ability Requirements

  2. Telephone skills are essential.
  3. Demonstrated ability to work as a team member with a customer satisfaction focus.
  4. Demonstrated problem-solving ability.
  5. Ability and initiative to work independently.
  6. Strong interpersonal, communication, time management, organizational and customer relations skills.
Additional Information


Job Code : HRReq008968
Division/Department : AmerisourceBergen Corporation

   
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