Project Administrator
Driven by a 100-year-old tradition of technological innovation, Ingersoll Rand is a global, world-class company which has undergone a major transformation in the last decade. Our people, products, systems and services remain in the forefront of their respective markets and industries in order to enable our customers and employees to create a positive impact in their world. Today's Ingersoll Rand enables customers to create progress – particularly in the areas of safety, comfort and efficiency.
Our people and our family of brands-including Club Car®, Ingersoll Rand®, Schlage®, Thermo King® and Trane®-work together to enhance the quality and comfort of air in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and increase industrial productivity and efficiency. We are a $13 billion global business with over 50,000 employees committed to sustainable business practices within our company and for our customers.
Project Administrator - Service I
Ingersoll Rand is uniquely qualified to create and sustain safe, comfortable and efficient environments. Our people and our market leading brands, including Club Car®, Ingersoll Rand®, Schlage®, Thermo King®, and Trane®, work together to inspire progress for our customers. For more information about Ingersoll Rand visit www.ingersollrand.com.
Ingersoll Rand’s Climate Solutions sector delivers energy-efficient HVACR solutions for customers globally. Its world class brands include Hussmann, a manufacturer of refrigeration and food merchandising solutions, Thermo King, the leader in transport temperature control and Trane, provider of energy efficient heating, ventilating and air conditioning systems, building and contracting services, parts support and advanced controls for homes and commercial buildings.
SUMMARY
Under direct supervision, this position is responsible for routine project documentation, materials, job costing, status monitoring, invoicing, and administrative closeout of each project. Under direct supervision, processes routine orders for material/merchandise or handles part of a more complex order processing system. This position is required to closely interact with the Area Service Manager and assigned project staff to ensure the timely completion of each project. Typically requires a High School diploma or GED and less than three (3) years of experience.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned.
• Responsible for entering purchase orders and receipt purchase orders.
• Process service claims – concessions, Ship Product Defect (SPD), retrofit, and labor warranty.
• Communicates effectively with other team members concerning project management process.
• Assists with communication to customers regarding project status.
• Responsible for general administrative functions to support the Service fulfillment process.
• Records relevant correspondence and issues, relevant meetings minutes and other conversations.
• Coordinates with various COE staff for accurate and timely recording of project costs, including time sheets, daily reports, etc.
• Sets-up service agreements in system application based on transition documents
• Collects and inputs project cost data into system application.
• Validates and reconciles project costs data in system application to completed work order.
• Follow-up with customers to obtain missing Purchase Order #s
• Initiate invoicing process and coordinate format, layout, attachments, and mailing with Shared Financial Services.
• Reviews billing backlog and coordinates/communicates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.
• Process and coordinate internal Trane claims by evaluation and qualifying requests, collecting information and completing forms, responding to questions, and tracking progress.
• Responsible for generating, interpret, and print various assigned reports.
• Flexibility to work overtime/ weekends, as required.
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Percentage of Travel:
Min. Yrs. Experience:3
Education Standard:High School
Education Type:
High School diploma or GED and less than three (3) years of related experience and/ or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
Ingersoll Rand provides a benchmark competitive benefits and compensation package, including a tuition reimbursement program highly competitive 401(k) benefits, and a friendly and rewarding work environment.
Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.
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