Project Coordinator / Onsite Coordinator Job in New York City, New York US

Title: Project Coordinator / Onsite Coordinator.

Location: NYC, NY.

Duration: 6+ Months Contract.

 

Job Description:

·         Able to interact with senior business users and act as Single point of contact for service and support issues for a particular site

·         Able to understand either Systems or Networking and able to work with resolver group team to manage incidents and escalation

·         Should understand the SLAs specific to these sites and assist in SLA adherence

·         Line management of the operations team

·         Monitor and review the Support processes

·         Conduct review meetings with Business users

·         Understand the EXL feedback and take corrective actions

·         Provide performance feedback to the team

·         Assist with training and identify training needs

·         Mentor and assist new hires

·         Monitors trouble ticket trends and other information relevant to resolving the issue

·         Establish policies, procedures and best practices for delivering service

·         Should have at least 6 yr+ experience