Project Implementation Manager
Main Responsibilities
Planning
• Create maintain an end-to-end Project implementation plan and launch strategy in collaboration with key stakeholders (Commercial, Risk, IT Operations)
• Create maintain a Client implementation plan as a sub-set of the overall implementation plan to ensure a seamless Client experience
• Plan, design and manage Project technical and functional tests to be carried out by clients
• Design and manage an implementation dash board per Project, identifying key tasks with actions, owners timelines
Client Engagement
• Engage Clients directly in the planning process, synthesise client feedback communicate this to the Project team
• Anticipate assess the impact to Clients of each Project implementation plan and design mitigating actions accordingly
• Ensure the appropriate and timely delivery of Project communications to all clients
• Plan, organise and deliver Client presentations, training testing ensuring IT deliver required support for presentation and any test data required
• Prepare Client test scripts test scenarios with Operations, Risk IT
• Prepare Service description with Commercial team communicate to Clients
• Follow up with clients and collect data / documentation where appropriate in collaboration with Client Account Managers
• Management of Client on-boarding to project plan and scope
• Post implementation, assess Client satisfaction and follow up on possible actions for improvement
Delivery
• Co-ordinate cross functional Project launch rehearsals with key stakeholders (Commercial, Risk, IT Operations)
• Escalate issues update progress to the Head of Fixed Income Business Management each project’s Project Manager
• Ensure the delivery of all relevant client documentation: Service Descriptions, Member Report Specifications, Impact Analysis, Testing Guide, Launch Strategy etc
• Draft Client communications and regular Project updates in collaboration with the Client Relationship Management team
• Manage and deliver implementation
• Co-ordinate implementation problem solving
• Produce and utilise Project statistics where relevant
Required skills and experience
Key attributes
• Planning co-ordination: Able to act as the planning glue between Clients, Client services and each Project Manager
• Project Management: Able to plan, track, resolve or escalate issues re the activities of the Client Relationship Management team
• End-user experience: Able to agree testing and rollout plans and timescales with Clients, getting them to fit with plans or finding compromises where necessary
Leadership
• Demonstrable experience of leading change in a dynamic complex environment
• Experience of leading facilitating meetings with subject matter experts to drive the definition of scope and requirements
• Ability to represent the organisation externally in a professional and credible manner
Delivery
• Highly experienced project manager with proven ability to deliver projects with a high degree of complexity and scale
• Experience understanding of the Financial Services sector. Repo and VAR experience a bonus
• Demonstrable commercial acumen in juggling competing priorities
• Able to successfully navigate ambiguity propose solutions to bring certainty
• Willingness and ability to take ownership of tasks and drive them to completion
• Able to develop and maintain delivery focused relationships with cross functional teams
• Strong problem solving skills with the ability to dissect problems and provide colleagues with a clear and concise explanation of issues and proposed solutions
• Previous business analysis experience
• Experience of drafting cross functional test scripts scenarios
• Strong time management skills
Customer Focus
• Must have previous experience of interacting with external clients and a track record of relationship building
• Able to gauge Client concerns to identify genuine issues and opportunities
• Demonstrable knowledge of key implementation issues facing Clients
Communication
• Able to communicate effectively, orally and in writing, to small and large groups
• Willing able to direct influence others across the organisation and externally
Technical Skills
• Degree qualified
• Technical skills in Microsoft Project, Microsoft Office (Word, Excel and PowerPoint)
• PRINCE 2 / MSP Accreditation a bonus
• Fluent written spoken English. French language ability a bonus
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