PROJECT MANAGER 4 Job in San Francisco, California US
PROJECT MANAGER 4
The successful candidate will be responsible for supporting and managing the implementations for new and existing Service Provider relationships. The candidate will work closely with internal stakeholders from Merchant Services and external Service Provider contacts to implement and maintain the complex merchant registration, processing, funding, and reporting solution. Roles and responsibilities include: - Serving as the customers central point of contact to provide a consistent and quality experience for all customer implementations - Leading implementation teams and managing all activities in the implementation life-cycle to accomplish implementation tasks and goals - Responsible for end-to-end implementation management, demonstrating ownership of the entire process from beginning to end - Evaluating customer solutions to determining the most effective implementation strategy and then generating a statement of work - Partnering with the customers business and technical personnel to bring complex problems to resolution, escalating when necessary - Partnering with cross-functional Wells Fargo stakeholders to ensure a compliant solution is implemented - Communicating technical solutions and business processes to a variety of audiences - Performing risk analysis, troubleshooting, and resolving technical implementation issues - Certification of customers to the end to end solution - Developing and implementing program and project level processes, procedures and performance metrics The position is in San Francisco, CA. There is no relocation assistance being offered and no opportunity to work from a remote location. Basic Qualifications: 7+ years project management experience. Minimum Qualifications: - 7+ years experience in project management or implementation - Merchant card acquiring experience - Proven ability to self-manage his/her time - Ability to manage multiple priorities and demonstrate flexibility - Strong problem solving and analytical skills - Experience interacting with external customers - Strong customer service focus - Demonstrated ability to identify inefficiencies and opportunities to streamline business processes and procedures to improve overall workflow and customer experience - Excellent written and verbal communication skills - Proven collaboration and relationship-building skills with business partners both within and outside of the business unit - Understanding of XML, Secure File Transfer, and batch processes - Microsoft Office application skills (Word, Excel, PowerPoint)