Project Manager Job in Everett, Washington US
Project Manager
Job Description The Sales Project Lead is a project manager (PM) that is responsible for providing all the necessary post sale support to the direct sales organization in an effort to maintain existing revenues as well as having a major impact on new billed revenues by shortening project life cycles. In addition this role serves as the gateway for information on the status of customer installations and coordination. This group works in conjunction with the engineering and operations departments to deliver Frontier products and services seamlessly to our customer base. Through a strong team effort the PM will contribute to total company revenues by being knowledgeable on all product offerings and the implementation processes necessary to deliver premier service to our customers on or before their requested due dates. The PM will interface across the company. This role's success is measured through a team approach. They are measured on CSAT ratings. Meeting or exceeding customer intervals for delivery of services through tracking and creative problem solving skills in a multiple project environment is expected. Insuring that the proper applications and products are executed in a timely fashion also is expected in order to drive customer satisfaction and revenue growth. Specific responsibilities include: - Provide post-sale project management support to the sales team and customer base for delivery of products and integrated services solutions. - Work closely with customers, vendors, operations and engineering departments on implementation and coordination issues of job packages. - Assist in training initiatives as required on new technologies, processes and company procedures that affect service delivery groups within Frontier. - Provide end user training on Frontier's products and services - Coordinate cutover activities and first business day support to customers - Communicate, track and monitor all phases of project execution from start-up to completion to include delivery of the Customer Resource Kit. (i.e. How to do business with Frontier'). Job requirements should include all necessary qualifications to perform the full job. The PM must have a minimum of 3+ years telecom experience and proven track record in project management. A working knowledge of WAN/LAN/CPE technologies. A solid understanding of Centrex/ISDN/Voice Mail/Data Networking/Frame Relay/VPN's/Internet and ATM technologies. A developing understanding of emerging technologies such as ATM, SONET/WDM and Voice Over IP A bachelor's degree is required or significant experience in lieu of a degree. Other qualifications should include: - Resourcefulness. - Work comfortable in and with a sales environment. - Good customer relationship building experience. - Excellent rapport building skills. - Goal and results driven. - Always follows through and completes tasks on time. - Strong organizational skills. - Consultative approach to providing customer solutions and designed order implementation. - Knowledge of PC based applications. - Project management ability in a technical and multi-product environment.