Provisioner Job in Broomfield, Colorado US
Provisioner
Provisioner-
Full Time
Regular Requisition Number:15594
Broomfield , CO
Stronger Connections. New Possibilities.
A career with Level 3 is more than just a job, it's an opportunity to join a company that delivers a comprehensive portfolio of converged voice, video, data and managed services to enterprise, content, wholesale and government customers. Business applications require more bandwidth, and we aim to deliver exceptional value to support efficiency and growth. Our customers partner with our team of over 10,000 dedicated people in more than 45 countries who focus on understanding business challenges, responding with a relevant solution and delivering a consistent, industry-leading customer experience. Whether you are an experienced professional, or just embarking on your career, Level 3 provides a fast-paced, challenging and supportive environment in which to grow.
Why Join Level 3 Communications?
We are trusted, reliable and responsive in meeting the needs of our customers. Level 3 is experiencing tremendous growth and raising the bar in the telecommunications industry. To support our continued success, we are looking for the best in the industry to join our team. At Level 3 you will receive medical, dental, vision, and life insurance benefits - all with aggressive company contribution, beginning on day one with no waiting periods.
In addition to industry-leading benefits, Level 3 offers a generous paid time off plan, company matched 401(k), health and wellness programs, education reimbursement, corporate bonus program and access to world-class industry training.
Apply today and become an integral part of the team that is raising the bar in the telecommunications industry.
Summary
Under general supervision, works on problems of moderate scope, applies company policies and procedures to resolve a variety of issues and activities for processing customer orders. Responsible for data entry and processing of internal orders. Demonstrates an understanding of a minimum of three operating systems as defined by the customer order specifications and a basic understanding of Level 3 products and their ordering specifications. Validates order information provided for customer orders by ensuring all relevant information is contained in the order to issue an access service request. Issues and manages DS1/DS3 single and multiple vendor customer orders to ensure timely and accurate delivery of service. Understands and implements offnet ordering instructions from the design team. Follows up on all pending offnet orders to ensure receipt of firm order commitments and design layout reports from the vendor. Drives vendor escalations to first level to drive Firm Order Commitment/Design Layout Record (FOC/DLR).
Essential Duties
*Performs data entry to process customer orders within a minimum of three operating systems (internal and/or external). Updates all system notes to ensure latest order status is accurately reflected in the orders systems.
*Manages individual daily workload in alignment with revenue commitments and objective targets across multiple orders, systems, and processes.
*Validates orders for information accuracy based on internal company product ordering specifications. Validates customer premise addresses on the vendor websites.
*Performs other related duties and tasks as assigned or as required.
*Communicates clearly and concisely with internal business partners. Contributes to team meetings and provides lessons learned.
*Assists other internal departments with system/task inquiries and/or processes.
*Owns and resolves all issues or related problematic activities against assigned orders.
Education and Experience
* Experience: 2+ yrs
* Education Level: High School/GED
* Field Of Study: Telecommunications
* A combination of education and experience is acceptable.
Knowledge, Skills or Abilities
2 years related telecommunications or related provisioning experience
Must have an understanding of telecom service orders and a basic understanding of vendor order requirements
Ability to multi-task, adhere to multiple processes, and demonstrate a high degree of accuracy
Organizational and problem-solving skills
Adapts and thrives in a fast-paced, multi-faceted environment
Ability to manage multiple orders/systems.
Ability to facilitate issues to resolution
Demonstrated effectiveness in escalations/urgent-related matters
Basic knowledge of Level 3 products
Basic knowledge of Microsoft applications (Word, Excel, Outlook)
Ability to work overtime as necessary
Strong written and verbal communication skills
Attentive to detail and accuracy
Energetic, positive, and customer-focused attitude
Team oriented - ability to work well with others in a professional environment
Strong typing skills - preferred 40 wpm
Work Environment
Sits five to seven hours per day. Stands and or walks one to three hours per day. May bend, reach, stoop and crouch throughout the day. Should have the ability to hear, speak and see effectively to perform the necessary tasks of this position. Manual dexterity is occasionally required. The position may require frequent movement and activity relating to using keyboards, viewing data on computer displays, and communicating verbally and in writing to the needs of others. The employee-owner may occasionally lift and/or move up to 10 pounds. Working Conditions: Work is performed in an office environment. The noise level in the work environment is usually moderate. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
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Level 3 Communications is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call 1-877-333-6947 and let us know the nature of your request and your contact information.
