Psychological Needs Practitioner (Telephone Counsellor) Job in Scotland Uk
Background
Telling you what the specialisit Health Services divison of AXA PPP healthcare does it quite easy. We provide companies with a range of support, guidance and information services that help them promote the wellbeing of their employees – a challenge that involves us in everything from health, fitness, nutrition to counselling, therapy and risk assessment. So it will come as no surprise that we’re just as passionate about investing in our people.
We offer an attractive reward package, the work-life balance is excellent and the prospects, well, they are everything you would expect from part of the global AXA Group.
The role
Due to significant growth within our business we are recruiting Psychological Needs Practitioners (Telephone Counsellors) to be based in our Merchant City office.
Our Psychological Needs Pracititioners (PNP) provide high quality, professional telephone screening of all incoming calls or requests for services through multi-media sources, perform an initial Needs Assessment and provide Telephone Counselling Services escalating cases to Psychologists as appropriate or clinically directed. You will also fulfil a Clinical Case Review service on a daily basis and in conjunction with agreed business servcice levels.
Skills, knowledge and behaviour
To be considered for these roles you must have a min of a Post Grad Diploma in counselling recognised by the BACP, 300 hours post qualification in face to face counselling, Independent Supervisory arrangement in place and previous experience of conducting Telephone Counselling. Accreditation gained or evidence of working towards accreditation is desirable.
We operate a 24/7 support service although in the office we operate from 8am – 11.15pm and we have a variety of shifts available during these times (min 22.5 hrs p/w - 3 days).
What will you get from this role?
We offer a competitive basic salary, PMI, contributory pension, 25 days holiday + statutory days and life assurance.