QA Manager Job in New Haven 06512, Connecticut Us
QA Manager
The role of Quality Assurance Manager is to develop and maintain a system to assure that all products developed by the IP Solutions Patents Standards organization meet superior quality and reliability standards. This position has management responsibility of 30-50 resources including both onshore permanent resources and a flexible offshore staff supporting revenue product lines in excess of 100 million dollars. The position is expected to work closely with other senior managers within the Thomson Reuters IP Solutions Technology group to work at continuous process improvements to improve the overall product quality for Thomson Reuters customers.
Duties and Responsibilities:
40% Manage the quality assurance organization:
- Directs all software quality assurance testing activities for new and upgraded products and systems.
- Develops schedules that drive the testing cycle and gain successful buy-in and accountability from key staff throughout the organization.
- Develops directly and through staff, date-driven analysis and testing plans, managing schedules to ensure company goals are met; reports status, progress and provides explanations and future mitigations for deviations.
- Responsible for providing consistent high standard of Quality Assurance service and reporting through direct staff.
- Provides quality assurance, technical research and analysis, and methodology consultation to developers and staff.
- Prioritizes staff allocations.
35% Refine and develop quality assurance strategies toward top quality and efficiency of the test cycle:
- Ongoing review of process and methodology toward continual improvement of the process.
- Possesses understanding of and supports company business goals.
- Develops strategies for optimizing staff productivity through training, use of technology and offshore capabilities.
- Collaborates with developers on best practices for development and testing flow (Iterative, Component, Agile).
- Represents quality assurance standards and requirements effectively in ongoing communication with product and system developers, section managers, directors and vice presidents.
- Ensures quality programs meet or beat expectations of internal and external customers.
- Lead and evolve automation technology. Ensure optimal use of technology and process to reduce test effort days and cycle time.
10% Project/Pipeline scheduling and management:
- Ensure coordination with Project Management and Development Managers on scheduling of internal and external releases.
15% Personnel Development:
- Hires, trains and evaluates subordinates.
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
About the IP Science Business of Thomson Reuters
The IP Science business is a global provider of information solutions to assist professionals at every stage of research and development and ensure they maintain and extract maximum value from their intellectual assets.
IP Science is part of Thomson Reuters (www.thomsonreuters.com), the world's leading source of intelligent information for businesses and professionals. Scientific information solutions can be found at thomsonreuters.com.
- Must have a working knowledge of Quality Assurance methodologies.
- Exceptional leadership skills.
- Exceptional motivational skills.
- Ability to make effective decisions independently and with management as appropriate.
- Ability to cooperate and compromise with individuals throughout the organization while ensuring top quality testing and product release candidates.
- Ability to direct staff to set challenging goals, to reach the goals, and whenever possible, exceed them.
- Testing automation technology knowledge and experience.
- Performance Testing knowledge and experience.
- Exceptional communication abilities applied throughout all key levels in the organization.
- Expert level of technical and analytical skills including logic, programming, pattern recognition, test methodology development, application of statistical sampling, implementation of continual process improvements, identification of functions/areas with characteristic of high-probability-of-errors, and feeding corrective actions into the testing process.
- High adaptability in setting/changing priorities in a fast paced environment.
- Must be able to perceive business, systems and staff needs and make recommendations accordingly.
- Knowledge of Thomson Reuters IP Solutions business and customer usage patterns.
- Familiarity with Quality Center a plus.
- Advanced personal computing skills including ability to quickly learn new and changing technologies; ability to utilize technical tools in product testing processes.
Education and Previous Experience:
- Bachelor's degree or higher in a field of science, social science, information science, or other field when supplemented with relevant coursework and/or work experience.
- 10 or more years experience managing technical staff, preferably in information technology.
- 10 or more years experience in product life cycle testing in a standardized development model.
- Expert level experience in proven software and database testing methodology, large bibliographic databases and indexing methods.
- 7 or more years experience in test plan development, systems evaluation, validation of new/upgraded systems, tracking problems and confirming problem resolution.
- 7 or more years experience in technical project management, including responsibility for project reporting and completion.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2011 fiscal year (October 1, 2010-September 30, 2011).
