QA & Testing Lead

QA Testing Lead - Membership Systems and Contact Centers

Every week, Kaiser Permanente's Membership Systems Contact Centers (MSCC) Testing team within the Health Plan Portfolio achieves another remarkable benchmark in IT systems delivery of clinical, insurance, financial and administrative information. It's all part of an immense and ongoing migration to a national IT system to better serve our millions of members throughout the country with quality health care. The MSCC Testing group provides quality assurance and testing services to the Membership Systems and Contact Centers local, national investment projects in California / most Regions outside California (ROC) and in so doing is a critical component in the development of quality systems for the organization. We are seeking a QA - Lead to join the Common Membership (CM) project. Essential Funtions: - Serves as a subject matter expert (SME) on specific program or application. - Develops and executes project plans which are aligned with and follows the appropriate project delivery process for the testing phase, which may include work plans, schedules, milestones, critical paths and deliverable/responsibility matrices. - Acts as decision point for technical problems for efficient program/application solutions which support client business processes and functional requirements and analyses. - Ensures appropriate technical testing resources for projects. - Accountable for time and resource estimates for projects. - Performs analysis of requirements to determine feasibility for testing. - Manages staffing needs (including interviewing and making hiring recommendations); provides performance feedback on team and may develop performance improvement plans; assigns, directs and monitors work of team participants; ensures the staffing of testing resources for projects. - Executes and tracks project plans which are aligned with and follows the appropriate project delivery process for the testing phase, which may include work plans, schedules, milestones, critical paths and deliverable/responsibility matrices. - Provides project teams resource estimates and schedules for QA and testing activities; accountable for time and resource estimates for projects. - Designs, and develops testing procedures, and ensures that they are properly analyzed and that recommendations to improve testing processes are effective. - Ensures compliance with established methodologies, processes, standards and tools within the context of the appropriate project delivery process. - Identifies and recommends testing tools to gain further efficiencies in the testing process Qualifications: Basic Qualifications: - Bachelor's degree or 4 years of equivalent years of experience. - Eight or years of experience working in a IT environment that develops and supports large applications using various testing methodologies, tools and technologies. - 6 years experience with quality assurance/structured testing (this includes: planning, developing, test scripts, executing the scripts, and analyzing the performance test) in a large IT development environment. - 1 year in a technical lead experience leading and mentoring development teams in automated test design and best practices Preferred Qualifications: - Excellent communication skills, and be able to prepare, deliver, and present reports/results/findings in technical perspective (for Development Team), analytical perspective (for translation to Business Team), and from a value-delivery perspective (for Upper and Executive Management Team) - Exceptional analytical skills. Must be able to understand complex integrated systems and derive test cases by reading technical design documents, requirements, story boards and workflows - Strong understanding of software development life cycle - 4 years experience testing Mainframe and/or Healthcare Insurance applications - Excellent verbal, written communication and problem solving skills and demonstrated ability to learn new applications and technologies quickly and independently - High proficiency level writing test plans, test cases, test procedures, test data requirements and test reports. - Good organization and planning skills; must be able to adjust priorities with changing needs of the projects - Must be extremely flexible and able to adjust to various styles of project management and leadership - Must be able to take initiative, actively seek out detailed requirements, and coordinate defect management - Excellent skills in standard MS-Office products - Word, Excel, PowerPoint, Visio, MS-Project