Required

• At least 6 months experience in process analysis tools, statistical software, performance behavior charts and spreadsheets, and knowledgeable on groupware desktop technology
• English: Fluent

Preferred

• Associate's Degree/College Diploma in Information Technology
• At least 4 years experience in process analysis tools, statistical software, performance behavior charts and spreadsheets, and knowledgeable on groupware desktop technology
• At least 1 year experience in experience in applying quality/process analysis in an IT services or manufacturing environment

Additional information
ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA. is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.