Quality Assurance Analyst Job in Wilmington, Delaware US
Skills:
o Experience with IVR testing and/or Dialer and OnQ.
o Relevant IT/quality assurance work experience
o Hands on software testing experience
o Knowledge of Quality Center, MS Office
o Strong understanding of Software Development Life Cycle; specifically QA process and test methodologies
o Excellent Project Coordination and Project tracking skills
o Experience in collaborating within an Onshore/Offshore model preferred
o Ability to work under pressure and multi-task
o Strong time management skills ability to prioritize responsibilities and deliverables
o Excellent verbal and written skills; capable in communicating effectively on both a technical and business/operational level
o Attention to detail
o Ability to analyze detailed business requirements, raise concerns and seek resolution to outstanding questions of test case identification
o Excellent work ethic
o Experience working across lines of businesses; multiple cross function teams in remote locations preferred
Roles and Responsibilities:
o Ensure comprehensive test coverage exists by understanding the test scope and approach of inter-dependent QA groups.
o Work with application development teams, participation in solution design and ensure testability of functions and applications.
o Hands-on testing
o Identify areas for improving efficiency, shortening of test cycles, and automation of test scripts and recommend solutions for improvement.
o Facilitate execution of automated test scripts
o Interact with internal customers both onsite and remotely
o Performs root cause analysis to identify and recommend test scope and test approach improvements
o Possess technical and operational knowledge in the QA area
o Assist with design, development and implementation of test strategies and tools
o Assist with forecast Test Levels of Effort
o Identify Test Environment requirements
o Present and/or escalate project and technical needs
o Coordinate activities with overall development team
o Assist in creating and maintaining QA procedure documents
o Responsible for defect management including monitoring and reporting on defect resolution
o Create test cases and test scripts using detailed business requirements, functional documents and processes
o Assist Application Developers and technical support staff in identifying and resolving defects
o Identify recommend changes to established practices and policies
NO THIRD PARTY CANDIDATES ACCEPTED
ABOUT TEKMARK GLOBAL SOLUTIONS, LLC
Tekmark Global Solutions, LLC (www.tekmarkinc.com) provides information technology, telecom services, and business solutions to abroad range of Fortune 100 and Fortune 500 companies worldwide. Tekmark's client list is comprised of top companies in the telecommunications, financial services, technology, insurance, health care, pharmaceutical, and logistics industries, as well as state and city government. Tekmark's expertise lies in developing and integrating information systems, operating and improving technology and business processes, and helping clients evolve to the next generation of technologies. As one of the largest privately held technology and telecom solutions providers, Tekmark delivers innovative, cost-effective, results-driven solutions to help clients excel in their market place.