Quality Assurance Auditor Job in Baltimore 21287, Maryland Us
At The Johns Hopkins Hospital, we’re growing. And so are the reasons to work here.
The Johns Hopkins Hospital has led the way for over a century with medical advances that have benefited people throughout the world. Working in a world-renowned, 1,000+ bed, teaching hospital, our employees are dedicated to discovering new possibilities and growing in their careers.
We are currently hiring a Quality Assurance Auditor.
Responsibilities:
- Monitoring, evaluating, and reporting the performance of departmental and centralized patient access call center personnel involved in registering and scheduling medical appointments
- Conducting quality audits for patient registration and for customer service quality assessment related to call monitoring
- Assisting the training and performance improvement teams in the evaluation and analysis of quality assessment outcomes to improve individual and group performance and the development and improvement of training programs
- Interacting with department call center management in the joint review of call center quality assessment outcomes for the purposes of recommending performance improvement activities as necessary
Requirements:
- Some college is preferred
- 2 years of experience
It's because we value the people who work here that we offer an unparalleled benefits package that includes medical, vision and dental coverage, a generous tuition reimbursement program, multifaceted retirement options and even college grant tuition for your dependents.
Take your career to new heights and apply at www.hopkinsmedicine.org/careers and refer to Req 35175.
Your life’s work begins here.
EOE/AA, M/F/D/V – The Johns Hopkins Hospital and Health System is an equal opportunity/affirmative action employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff, and students. All applicants who share this goal are encouraged to apply.