Quality Assurance Expert
My client, a respected and innovative Wholesale Bank, is seeking a proactive and highly motivated Quality Assurance Expert to join a high profile project driven by the FCA.
As the Quality Assurance Expert your duties will include:
- Ensuring and validating that the Assessment Outcome reached follows agreed assessment methodology and can be supported by the information on file.
- Validating whether the recommendation proposed follows the agreed methodology and is a fair and appropriate outcome for the customer, and can be supported by the information on file.
- Ensuring that case files are of an acceptable standard for the review, meet the requirements set out by the FCA
- Agreeing courses of action with, and giving guidance to, the Subject Matter Experts (SMEs). This will involve establishing and agreeing methodology, test outcomes, evidential standards and ways to progress ad-hoc issues that arise during the course of the programme
- Manage and communicate QA findings and issues to all relevant internal stakeholders, and to give feedback and guidance to the reviewers.
The successful candidate will have a robust understanding of investments and/or derivative complaint handling and have a minimum of 5+ years in financial services, risk management or advisory compliance. You will ideally have previous business review experience and be able to summarise large amounts of information in a concise manner while working under tight project deadlines. Candidates with detailed knowledge of interest rate derivatives and their use in banks will have a distinct advantage while knowledge of regulatory best practice and quality assurance controls is required.
If you have the aforementioned experience and looking to join a world-leading business with institutional and private investors globally- Apply Now!
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