Quality Assurance Manager Job in Oklahoma City 73112, Oklahoma Us
Purpose of Position:
The function of the position is to manage daily activities surrounding Teleflora’s IT quality assurance team. Works with all levels of management including Development to address software issues and customer satisfaction. This person must understand quality assurance processes and tools such as automation and load testing principals. Creative and management abilities to coordinate quality assurance resources and development capabilities to provide customer solutions and satisfaction.
Job Responsibilities:
- Manage efforts to test and troubleshoot current and future software releases.
- Manage correction cycle with Development (both Design and Coding)
- Manage and lead efforts to create, update and execute test plans.
- Manage efforts to capture and create data to use as input for testing.
- Coordinate across all levels of management, prioritization of all requests and necessary customer base.
- Communicate with customer base status of releases and modifications and manage customer expectation.
- Lead the execution and communicate testing for all new applications/modules to ensure the overall quality of the product.
- Manage QA resources in the long range planning and implementation of software releases.
- Lead activities surrounding the prioritization of software changes between Development and QA.
- Prepare testing documentation to outline procedures and modules for testers to follow.
- Provide metrics for Quality Assurance activities.
- Ability to participate independently or with other members of the test team.
- Ability to work in a fast-paced environment under strict deadlines.
- Communicate with other departments to help meet departmental needs.
- Consistently support Teleflora’s Core Values.
- Perform other tasks as required.
Education:
- High School degree or equivalent required, Bachelor’s / Technical degree or equivalent experience required.
- Two or more years of previous experience with Quality Assurance procedures, programs, testing tools and load testing tools required. Testing tool experience such as Quick Test Professional and Test Director experience preferred. Load testing tool experience such as LoadRunner or WinRunner experience preferred.
- Previous supervisory experience preferred.
Knowledge/Skills:
- A working knowledge of Web applications, automated testing tools, HTML, C#, .Net, ASP, scripting language and previous related experience in the floral industry would be a strong advantage.
- Individuals must be able to quickly understand and follow written and oral instructions.
- Possess excellent customer service skills (friendly, courteous and helpful).
- Strong written, verbal, analytical, technical, and interpersonal skills are essential.
- Analytical skills in assessing user, functional and technical requirements are required.
- Strong background in computer hardware and software.
- Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.
- Strong written, verbal, analytical, technical, and interpersonal skills are essential.
- Utilize both strong decision-making and problem solving skills.
- Display a strong desire to achieve and attain high levels of quality.
- Demonstrate technical aptitude and enthusiasm in various system technologies and disciplines.
- Proven ability to multi-task in a fast-paced, constantly changing team environment.
- Ability to communicate technical information to non-technical users.
- Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.
- Must be able to maintain a fast and consistent activity pace at all times.
- Must portray high levels of professionalism, appearance, motivation, and positive attitude in all endeavors.
- Must be a self-starter, displaying high levels of initiative, motivation and the ability to effectively manage time spent on tasks.
Working Conditions:
- Fast-paced, solutions oriented office environment.
- Ability to occasionally move, carry or lift up to 50 pounds.
- Must work extended hours as business needs dictate.
- Pager duty may be required.
- Some travel may be required.
Req. Code : 3076
Division/Department : Teleflora
July 20, 2011
• Tags: Oklahoma Us, Quality Assurance Manager Job in Oklahoma City 73112 • Posted in: General