Quality Srv Spec III Job
Quality Srv Spec III (Job Number: 1311473)
Description
Provide support to the operations and call center teams either by measuring / reporting quality, training, coaching, or creating quality tools. Interact with several levels of management. Maintain productivity and quality to ensure internal and external customer satisfaction. ORAL COMMUNICATION SKILLS:Presents to or exchanges information with members of own department and occasionally outside of the work group. Participates in group meetings to exchange status, data, etc. Responds to moderately complex inquiries. Relays to, and gathers routine information from employees and/or outside vendors, customers or the public. Develops agendas/programs WRITTEN COMMUNICATION SKILLS: Composes routine correspondence and documentation within area. Prepares, formats and edits routine to complex documents. Composes routine correspondence. CLIENT CONTACTS: Maintains effective contacts at various levels in the organization. Begins to build external client contacts and is regularly available and responsive to their interpersonal and business needs. LEADERSHIP: Regularly provides guidance to and assists in training team members. QUALITY: Errors have moderate impact. Identifies errors or problems and independently investigates; recommends solutions to team members or supervision. Coordinates data preparation, reviews operations documentation and recommends changes to improve operating objectives and/or compliance. SUPERVISION RECEIVED: Works under general supervision. Provided detailed instructions on how to complete new assignments.
Qualifications
KNOWLEDGE: Demonstrates basic understanding of primary duties and the skills required to accomplish them accurately and safely.
EDUCATION: High school diploma or equivalent experience
JOB-RELATED EXPERIENCE:A minimum of two years
Primary Location: Westborough, MA, US
Internal Jobcode: 30621
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950
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