Quality Srv, Spec V CC Job
Quality Srv, Spec V CC (Job Number: 1312431)
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 36 countries and more than 100 markets. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. Additional information is available at www.bnymellon.com .
BNY Mellon Asset Servicing is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing the management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
Description
Provide support to the operations and call center teams either by measuring / reporting quality, training, coaching, or creating quality tools. Interact with several levels of management. Maintain a higher productivity and quality to ensure internal and external customer satisfaction. Acts as an advisor to other team members in performing their functions. Handle escalated or complex quality / project concerns. Assists supervisors with day-today operations.
ORAL COMMUNICATION SKILLS: Presents to or exchanges information with members of own department and occasionally outside of the work group. Participates in group meetings to exchange status, data, etc. Responds to moderately complex inquiries. Relays to, and gathers routine information from employees and/or outside vendors, customers or the public. Develops agendas/programs.
WRITTEN COMMUNICATION SKILLS: Composes routine correspondence and documentation within area. Prepares, formats and edits routine to complex documents. Composes routine correspondence.
CLIENT CONTACTS: Maintains effective internal and external contacts. Models good client relations. Seeks ways of improving client service orientation.
LEADERSHIP: Regularly provides guidance to and assists in training team members.
QUALITY: Errors have moderate impact. Identifies errors or problems and independently investigates; recommends solutions to team members or supervision. Coordinates data preparation, reviews operations documentation and recommends changes to improve operating objectives and/or compliance.
SUPERVISION RECEIVED: Works under general direction. Selects among or recommends new methods and procedures for new work assignments. Supervision received is primarily to share ideas on work performed.
Qualifications
KNOWLEDGE: Demonstrates advanced understanding of primary duties and the advanced skills required to accomplish them accurately, safely, and more rapidly than others in general.
EDUCATION: High school diploma or equivalent experience
JOB-RELATED EXPERIENCE: A minimum of four years
Primary Location: King of Prussia, PA, US
Internal Jobcode: 30637
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950
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