Quality/Operations Manager Job in Washington, District Of Columbia Us
Quality/Operations Manager
Quality/Operations Manager
Company Overview
CMI Management, Inc. is headquartered in Alexandria, VA and is a proven provider of efficient business, records management, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 20 years and is well established in the federal contracting arena. Please visit www.cmimgmt.com to apply and learn more about our company!Minimum/General Experience Required:
At a minimum, must have 8 years of experience in monitoring high volume service-industry operations and quality. Must have demonstrated experience in preparing and monitoring internal procedures for adherence to client regulations and policies, and coordinating operational and administrative actions. Must have demonstrated experience in using international quality standards to standardize and improve operations. Must have experience conducting field audits (particularly, Information Security Officer (ISO) audits). At a minimum, must have 2 years of experience in developing training requirements, preparing written training materials, and coordinating/scheduling formal classroom and informal, on-the-job training. Must be ISO certified.Education Requirement:
Bachelors Degree desirableFunctional Responsibility:
This position requires oversight and analytical ability to effectively assess operational compliance with quality standards and processes. The Quality Operations Manager must be able to travel to conduct quality reviews and operational process training. Must be able to identify problems and recommend timely solutions. Must have interpersonal skills and writing ability. Must be proactive in identifying and recommending new approaches to improve quality, cost, and process inefficiencies.*Must be US citizen and be able to pass an extensive government background investigation*
CMI is an Equal Opportunity Employer, M/F/D/V.
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