Query Resolution Credit Control Admin
Hays Accountancy Finance are working in conjunction with a globally established firm to support their Credit Control team as a Query Resolution Administrator.
The main functions of the role are- Management of all aspects of customer disputes on invoicing from reporting to resolution. Liaison with customers, vendors and internal staff across all departments to proactively validate and resolve all manner of issues reported. Raising credits, liaising with internal sales and credit collections team and head office logistics teams on recovery of duplicated orders. Working with our vendors to obtain credits and replacement items.
The individual should have a reasonable knowledge of Microsoft applications such as word and excel, be IT literate and able to communicate clearly both by telephone and e-mail, have a strong work ethic and be able to work both as part of a team and under their own steam.
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