Quotations Administrator Job in Birmingham B46UD, Midlands UK

Our client; a market leading, innovative manufacturing company are seeking a Quotations Administrator to work in their Modifications department in Birmingham. They offer a highly supportive working environment, excellent benefits and an abundance of opportunity for personal development and career advancement.
The right candidate will be able to progress quickly within the company and will receive structured and supported development throughout their career.

Job Responsibilities:

As a Quotations Administrator, you will be:

* Handling a high volume of inbound technical queries from existing customers requesting quotations for product modifications.
* Information gathering to understand customer requirements.
* Using technical knowledge to advise customers on modifications, before relaying their specifications to other departments.
* Prioritising and chasing work orders to maximise profitability of the business.
* Receiving orders and processing them into the system.
* Ringing suppliers and customers.
* Costing and putting together quotations, then entering them onto the internal system.
* Providing excellent customer service at all times.
* Working within the company policies and procedures.
* Liaising with other departments and suppliers regarding quotations and orders.

Skills:

* The ability to grasp technical knowledge, understand it and relay to other departments.
* Previous experience of receiving technical queries.
* The ability to create detailed quotes for product modifications.
* Experience of a Customer Service environment.
* Proficient in Microsoft Word, Excel and Outlook.
* Excellent telephone manner and being able to listen actively to customers? needs
* Excellent problem-solving skills through taking a calm approach to solving problems.
* The ability to process information quickly.

Personal Attributes:

* Previous experience of working on a technical helpdesk would be beneficial.
* A desire to learn about technical products.
* The ability to work as part of a team and embrace the company?s culture.
* An excellent work ethic.
* A willingness to learn about the company and its products.
* Being passionate about achieving company objectives.
* Resilience
* Self-motivation