Reception Manager Job in Birmingham, Midlands Uk
We are recruiting for an outgoing confident experienced Hotel Reception Manager to work for one of our clients in the Birmingham area within the hotel there is a top notch bar and restaurant. Our client prides its self on offering pristine facilities to its guests and members.
As the Reception Manager you will be part of an established team taking an hands on approach working on a busy reception desk, as well as overseeing service levels when people arrive at the hotel or when future guests make telephone enquires. It's vital that they are warmly and efficiently welcomed, equally when they check out, we want them to leave happy and satisfied, looking forward to their next visit.
As the Hotel Reception Manager your duties will include providing a warm, vibrant welcome to all guests on their arrival, assisting guests in a friendly, courteous and professional manner with registration (ensuring any special requirements are noted) and check out, to take every opportunity to up-sell FB facilities, including meetings and events, to demonstrate full knowledge of the hotel's facilities and are able to convey information regarding other hotels in the group, you will have full knowledge of rates and terms of business and take every opportunity to up-sell rooms with the aim of achieving maximum occupancy at maximum rate as well as dealing with complaints politely and positively making every effort to resolve there and then; refer to your GM if unable resolve.
As part of the management team you will responsible for the team you will be balancing of the system on a daily basis, ensuring rotas are entered into the in-house system within timeframes and update on a daily basis dealing with any concerns swiftly, producing daily reports (no shows, monthly revenue tracker etc) are updated to give up-to-date, accurate information, attending the departmental meetings as well as holding team meetings on a monthly basis; takes notes and review with your Manager as well as inductions with new and existing team members ensuring all training records are kept up-to-date.
To be a successful candidate for this role you must have worked as a Hotel Reception Manager previously, be able to communicate clearly, confidently and courteously with excellent organisational skills.
You will work a 40 hour week on a shift pattern which will include evening and weekends
You will receive excellent benefits including staff discount, free gym membership and excellent career progression
This position is available immediately.