Reception Manager/Front of House Manager Job in Cheltenham, South West Uk
We are recruiting for an outgoing confident experienced Front Office Manager/Reception Manager to work in the Gloucestershire area. Our client prides its self on offering pristine facilities to its guests and members.
As the Front Office Manager/Reception Manager you will be part of an established team taking an hands on approach working on a busy reception desk, as well as overseeing service levels when people arrive at the hotel or when future guests make telephone enquiries. It's vital that they are warmly and efficiently welcomed, equally when they check out, we want them to leave happy and satisfied, looking forward to their next visit.
As the Front Office Manager/Reception Manager your duties will include providing a warm, vibrant welcome to all guests on their arrival, assisting guests in a friendly, courteous and professional manner with registration (ensuring any special requirements are noted) and check out, to take every opportunity to up-sell FB facilities, including meetings and events, to demonstrate full knowledge of the hotel's facilities and are able to convey information regarding other hotels in the group, you will have full knowledge of rates and terms of business and take every opportunity to up-sell rooms with the aim of achieving maximum occupancy at maximum rate as well as dealing with complaints politely and positively making every effort to resolve there and then or refer to your GM if unable resolve.
As part of management you will responsible for balancing of the system on a daily basis, ensuring rotas are entered into the in-house system within timeframes and update on a daily basis dealing with any concerns swiftly, producing daily reports (no shows, monthly revenue tracker etc) are updated to give up-to-date, accurate information, attending the departmental meetings as well as holding team meetings on a monthly basis; takes notes and review with your Manager as well as inductions with new and existing team members ensuring all training records are kept up-to-date.
To be a successful candidate for this role you must have worked as a Front of House or Reception Manager previously in a large hotel, be able to communicate clearly, confidently and courteously with excellent organisational skills. You will be able to prove exceptional management skills, and be able to show evidence of leading, training and supporting the team.
You will work a 45 hour week on a shift pattern 5 days out of 7, which may include evening and weekends.
You will receive excellent benefits including staff discount, uniform, meals on duty, use of the Leisure club, discounted FB rates, Contributory Pension scheme and excellent career progression.
This position is available immediately.