Recovery Specialist I
Responsibilities
As a successful member of the Recovery team, you will be responsible for the timely arrangement of repayment on Charged off accounts. Seeking to maximize recovery of principal and fees on complex accounts; while maintaining compliance with all banking requirements.
In addition, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with internal and external customers, regarding account information.
Qualifications
World class customer service skills with strength in problem resolution
Excellent time management skills; goal driven with a desire to productivity goals - including meeting day to day business needs
Advanced problem solving skills/ability to negotiate through difficult situation with customer recovery as end result
Excellent verbal, written and interpersonal skills
Ability to multi-task and work independently in a fast paced work environment
High School or Equivalent required, 1-2 Years of Customer Service Experience prefered, Contact Center experience, Customer service experience/Collections a plus.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-4:45PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.
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