Recovery Specialist (Pre-Legal) Job in Florissant 63031, Missouri Us
The Outsource Group was founded as a healthcare receivables management company in 1977.
In 2005, the company expanded licenses nationally and continued its growth strategy through a combination of organic growth and strategic acquisitions. The acquisition strategy is centered around expanding our service offerings to the healthcare industry, and our geographic coverage nationally. Acquisitions to date include, MCS Receivables Management in February 2006, QCS in May 2006, Specialized Receivables in June 2007, Genesis Consultants, Inc. in October 2007, Productivity Network Innovations Healthcare (PNIH) in December 2007, J.J. Mac Intyre Co., Inc. in January 2008, Healthcare Resource Associates, Inc. (HRA) in July 2008, and Medstandard, Inc. in August 2009.
The Outsource Group is committed to meeting the unique and specific needs of our healthcare clients. Our goal is to become a true extension of your business office. We do far more than simply collect past due amounts and resolve unpaid claims. We provide feedback to help improve front-end processes so payment delays are minimized, and we improve our clients' profitability while maintaining positive patient/payer relations.
position description
Position Description:
Essential Job Functions:
1. Promptly follow up with clients providing accurate information regarding accounts pending for legal action.
2. Follow all required FDCPA regulations and system procedures.
3. Maintain a working knowledge of client policies and procedures.
4. Prepare, review and document papers sent to Clients and Attorneys.
5. Follow-up regularly with the attorneys and provide up to date information in our system accounts as well as make sure the attorney is working the accounts on their end in a timely fashion.
6. Handle occasional inbound collection calls on legal accounts. Maintain acceptable call quality as determined by the Management staff.
7. Maintain Weekly/Monthly Reports and excellent communication with the client regarding legal accounts.
8. Meet established collection goals.
9. Be a mentor to new employees and assist in their training and development.
Qualifications:Ø Knowledge: Working knowledge of collections and legal processes. Capable of meeting production goals. High school diploma or equivalent.
Ø Experience: Minimum 1 year experience handling legal assistant duties or similar type work preferred. Work in collections, customer service or equivalent with a proven track record of meeting production goals on a regular basis with experience in providing training and feedback to less experienced collectors. Experience with standard office software products a must.
Ø Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly. Ability to collect, create and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment. Must be proficient in Microsoft Word and Excel.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required. The Outsource Group is an Equal Opportunity Employer: M/F/D/V.
To Apply Visit The Outsource Group