Recovery Systems Account Control Manager Job in Alpharetta 30005, Georgia US
Business Segment
Capital - Retail Finance
About Us
GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries. At GE Capital Retail Finance, we are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. GE provides tools to enable you to build your development and chart your own career path. As a member of the GE Capital Retail Finance team, you'll join over 8,000 colleagues who are passionate about their work!
Role Summary/Purpose
Essential Responsibilities
-Assist in managing the overall Recovery System including host system and converted system -Assist in client conversions from a proprietary recovery system to a licensed recovery application. -Responsible for the management and documentation of changes made to the application, configuration, system parameters, end of night processing, upgrades etc. -Responsible for the production management of the Decision Engine within the RMS NG Fair Isaac product. -Manage the daily functioning of the rules engine by receiving, analyzing testing and implementing changes to the rules configured in the decision engine -Work closely with Process owners to ensure account flows are set up, monitored and executed -Manage projects, system initiatives to drive and plan for the future vision of Recovery -Create an RMS dashboard for overall system efficiency related to processes -Document and record processes and prepare flowcharts to ensure the RMS rules engine is functioning properly, provide updates as needed. -Facilitate and prepare PER’s, all phases and manage them to completion. -Liaison with IT to ensure smooth running of Recovery application -Review and monitor RMS NG support central issue tickets -Complete and fix issues/problems relative to RMS NG Operational items -Prepare Support Central tickets and review and implement escalation practices. -Review all current recovery practices and determine the next steps to ensure processes are automated. -Prepare financial and statistical analysis. -Prepare financial and business reporting as needed -Actively participate in process management improvements. -Support Recovery practices and procedures -Reconcile day to day host feeds and GL feeds to ensure the system maintains its data integrity and updated tables. -Some travel required -All other duties as assigned by management
Qualifications/Requirements
-Bachelor’s Degree-3+ years’ experience with RMS NG-1+ years’ experience of Recovery Operations-1+ years’ experience of Collections Operations-Strong PC skills; MS Excel, Access, PowerPoint, Word-Knowledge of AS/400 -SQL and Query experienceYOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACTELIGIBILITY REQUIREMENTS:-All applications for employment must be submitted through either www.gecareers.com or the Career Opportunity System (COS) to be considered-You must be 18 years or older-You must have a high school diploma or equivalent-You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process-You must have unrestricted authorization to work in the United States-If currently a GE employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a 'consistently meets expectations'performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement)
Desired Characteristics
-Working knowledge of FDR -Experience with Visio-Accounting knowledge-Strong analytical skills-Strong project management skills-Demonstrated effective oral/written communication skills-Greenbelt certified-Ability to set goals, prioritize and meet deadlines-Expertise documenting processes-Exposure to statistical analysis -Knowledge of the FDR application