Recruiting Manager Call Center Job in Omaha, Nebraska US
Recruiting Manager Call Center
Recruiting Manager - Call Center Requisition ID 60925 Full/Part Time Full Time Location Omaha, NE Dimension Scope: Sources, screens and interviews candidates for professional positions while ensuring compliance with company policy and federal regulations. Principal Duties and Responsibilities: Performs hiring procedures that are in compliance with Convergys policy as well as EEO and ADA guidelines. Establishes and maintains contacts with employment sources, such as temporary agencies, colleges, and trade associations. Supports college recruiting efforts by attending recruitment fairs and conducting on-campus interviews. Reviews resumes of applicants for professional and managerial positions. Oversees testing of applicants, reference checks, and pre-employment drug screens. Ensures that suitable recruiting records and statistics are kept. Collaborates with management to fill their recruitment needs and ensure they are apprised of progress towards securing the requested personnel. Interviews applicants for professional level positions, scheduling qualified candidates to meet with the hiring manager. Interacts with search firms and employment agencies for higher level and/or more specialized candidate needs. Manages the resume tracking database, ensuring that it is up-to-date and accurate. Utilize various sourcing methods to attract quality candidates, including newspapers, web sites, trade journals, and other publications. Enforces procedures for recruiting and hiring among staff recruiters. Tracks employment statistics, including cost per hire and source of hire. Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization s policies and applicable legal requirements. Education Professional Certifications: Bachelor s degree in related field from a four-year college or university. Candidate Profile: Four to six years related experience or equivalent combination of education and experience. Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel. Experience in managing functional groups. Proficient knowledge of HR personnel practices and principles. Good knowledge of all applicable labor laws, especially ADA and EEO. Excellent planning, time management, and decision making skills. Demonstrated ability to communicate effectively and professionally with internal and external associates. Good oral and written communication skills. Environment, Physical Other Requirements: NA