Referral Clerk-GTW Job in Roswell 88201, New Mexico US
GTW Consultants Associates, LLC
Company Job Title: Referral Clerk
Chenega Job Title: General Clerk I
Clearance: NACI
Location: Holloman AFB, NM
Reports To: Program Manager
FLSA Status: Regular, Full-time, Hourly, Non-Exempt
Prepared Date: March 7, 2012
Approved Date: March 7, 2012
Summary
The Referral Clerk shall be responsible for providing clerical support services to the Referral Management Flight Outpatient Clinics on Holloman AFB, NM.
Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
1. Greet patients / visitors at a front desk, referral center or office setting.
2. Answers main office phone line(s). Directs telephone calls to appropriate section for assistance, handles independently or takes messages as required.
3. Review referrals for administrative completeness and researches covered benefits prior to processing.
4. Determines patient eligibility for services and arranges and schedules medical appointments for referred care.
5. Provides general instructions to patients and ensures patients have necessary documentation for referred health care services.
6. Obtains updates and files medical records as needed.
7. Organizes and researches patient records, extract needed information, and review records for referral results within established guidelines.
8. Request medical records and ensures arrival of medical records prior to appointments.
9. Initiates and locates patient medical records as needed.
10. Obtains documentation as requested by healthcare providers (test results, or documentation no yet filed in records).
11. Ensures referral results are returned to the referring provider and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.
12. Completes referral tracking data collection tool form, calculates metrics, and compiles monthly reports as directed by the MTF.
13. Obtains and trains MTF personnel about the referral process and timelines.
14. Other duties as assigned
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
- High school diploma or General Education Development (GED) equivalency. Completion of an Administrative Assistant program is desired.
- Six months experience in medical office setting.
- General medical ethics, telephone etiquette, and excellent communication and customer service skills.
- General office administrative and clerical skills to perform receptionist duties and answer telephones.
- Ability to communicate effectively, both orally and in writing.
Computer Skills
- A fully qualified typist with a minimum of 50 PWM is required.
- Familiarity with the Microsoft Suite, specifically Word and Excel and the
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation is an EOE. AA/M/F/D/V. Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
• High school diploma or General Education Development (GED) equivalency. Completion of an Administrative Assistant program is desired.
• Six months experience in medical office setting.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.
Computer Skills
• A fully qualified typist with a minimum of 50 PWM is required.
• Familiarity with the Microsoft Suite, specifically Word and Excel and the
