Regional Delivery Manager Job in Milton Keynes MK7 6TT
Location: Milton Keynes
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We are currently seeking a Regional Delivery Manager who is looking for an exciting and challenging career with Accenture - an employer that enables you to make a real difference.
What's in it for you?
Choose Accenture for an exciting career, where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your expertise working with the best people worldwide in a dynamic, team-focused environment. The only place where you can use your skills to provide high-quality, long-term services for our Global Fortune 500 clients, helping them achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster to help tailor your career plan. On top of this, we have an extensive benefits package which includes 25 days vacation per year, a gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice.
What is the purpose of the role?
The Delivery Management Lead is responsible for supporting the planning and management of delivery services for a segment of a client(s) global account or a specified region. This position supports proper execution of Delivery engagement commitments for an assigned Delivery Client working with key stakeholders in the client group in targeted focus areas. The Delivery Management Lead supports efforts to transition client(s) into a profit-oriented, blended learning-driven business unit engagement. This role supports the management of the curricula solution lifecycles in specific client solution areas. This position partners with Delivery Management Managers and Senior Leads to ensure all aspects of the Delivery engagement commitments meet the client(s), SLA and financial objectives. This position is supports ensuring the proper execution of the plan of record for a delivery client(s) as assigned.
This position is also responsible for contributing to a work environment that ensures client and employee satisfaction.
What are the responsibilities of the role?
Primary
Planning and Management
- Use procedures and tools for effective client planning and management.
- Assist in Ensure Plan of Record and Delivery Support Plans in relation to Delivery is executed for assigned client(s) in key areas of focus
- Support Delivery Management Managers and Senior Leads in delivering on AL engagement Delivery commitments in relation to assigned client(s) and area of focus.
- Maintain close relationship with client stakeholders.
- Communicate projected training volumes and resource needs to other parts of Delivery Managers and Senior Leads.
- Collaborate with customers to create and maintain short-term and long-term course delivery plans and schedules
- Educate customers to enable them to make critical decisions regarding holding vs. cancelling sessions based on financial and optimal learning environment objectives
- Advise customers on the course design and delivery strategy to ensure that courses can be delivered within client's parameters.
- Prepare course delivery budgets and corresponding tuition rates, and communicates to gain approval from customer
- Accountable for developing/maintaining customer relationships
- Communicate, escalate and resolve program, course and training session issues (curriculum, financial, faculty, participant, logistic) with customer
- Develop deep understanding of the customer's business objectives and expectations
Delivery Leadership
- Contribute to the overall leadership and vitality of the Delivery organization.
- Participate in business development activities through proposal development, client presentations, and other revenue generating avenues.
Secondary
- Liaise with client customers and Business Partners in area of focus.
- Liaise with Delivery vendors providing critical services to client engagement(s)
- Monitor client capital equipment budget planning and implementation in targeted training centres
- Foster use of best practices and encourage Delivery team innovations
Qualifications
What skills and capabilities are we looking for?
Core Skills
- Good understanding of Accenture Learning Delivery Services and Offers; structure and processes
- Client relationship
- Ability to gather, analyse and formulate conclusions on data
- English language proficiency required
- Multi-cultural awareness
- Local languages / business culture
Critical success factors
- Customer orientation
- Role model behavior in regards to Accenture Learning Delivery objectives and guidelines
- Dedicated to support others
- Effective presentation and proposal writing skills
- Strong written and verbal communication skills
- Analytical thinking
- Conflict resolution, facilitation, negotiation
- Critical thinking / problem solving skills
- Initiative and bias for action
What other skills and qualifications or skills do I need?
- Bachelors' degree (or equivalent) or relevant experience
- Significant experience of professional experience ideally in both the training and client related businesses
- Solid knowledge of respective client solution portfolio
- Proven success in contributing within a team environment
- Demonstrated leadership skills
- Proven ability to work creatively and analytically in a problem-solving environment
- Onshore, client-facing experience across a variety of industries
- Excellent communication (written and oral) and interpersonal skills
- You must be willing to be fully mobile, i.e. prepared to work away from home Monday to Friday as 25-50% travel will be required
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Closing date for applications is 27th April 2012.
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.