Regional Head of Program Services – EMEA – Banking recruitment

Overall Mandate

Reporting into the Global Head of IT program Services, this role will have responsibility to:

- Lead the Regional EMEA IT in-house program services organization, supporting the long-term success of the bank by providing high quality IT-wide project management and PMO services based on best practices for strategic business and IT initiatives

- Ensure the EMEA Regional Program Services organization is aligned with the overall business direction of the Global Office of IT Strategy

- Partner with the Regional CIO and provide insight into regional project portfolio

- Partner with the divisional Office of IT Strategy leads in the implementation of the Results Management Office concept.

- Take a senior and active role within the regional project management job family.

Responsibilities:

- Actively manage Regional in-house project management portfolio (both on behalf of the CIO and his direct reports) and ensure cost-effective and timely delivery on agreed projects

- Engage key Regional IT Stakeholders to market the IT Program Services/PMO group and identify project demand

- Build and retain a high performing regional team of senior program managers and program support staff to meet client demand. Re-enforce the global culture of excellence, development and mentoring throughout the group. Foster collaborative environment for team to provide best-in-class solutions

- Establish and continuously improve program management standards, tools and methods

- Implement best practice methodologies within the EMEA region.

- Collaborate with global peers to ensure consistent approach and solutions

- Improve transparency and objectivity of reporting into complex initiatives, with a focus on business interdependencies and benefits tracking and realization

- Manage regional resources and act as an escalation point for issue resolution, negotiation, and influencing

- Manage team by applying a strict performance management system based on up-or-out (meaning internal mobility)

- Build and maintain trust-based and professional relationships with the most senior IT leadership team, act as sparring partner for top IT management

- Evaluate and adhere to utilization, client satisfaction and budget targets

- Participate in regional management activities, such as job family initiatives and community building events.

Control tasks for region

- Project delivery according to plan

- Services charging according to consumption and budget

- Fair allocation of resources

- Resource utilization, client satisfaction and budget control

- Compliance to all program and line management controls

- Appropriate control of use of external providers.

Decision-making powers

- Staffing decision based on skills and availability of resources

- Line Management responsibilities including hiring, talent management, training and development within overall HR framework 

Skills and Attributes 

Candidate Profile

- University degree, ideally a technical background with additional business education (e.g. MBA)

- Extensive experience in IT management with a proven large scale project delivery track record (multi-year, $10MM+ budget), and experience working with top managers of a large global enterprise

- High degree of business knowledge of investment banking, capital markets or wealth management

- Strong content leader and problem solver with the ability to perform in politically difficult situations

- Change agent, willing and able to constructively challenge senior management and support improvements

- Excellent people skills (development, coaching, interacting with difficult persons)

- Ability to develop senior relationships and be seen as a trusted advisor to all key stakeholders

- Exceptional oral and written communications skills 

Desired Skills

- Banking industry expertise and management consulting background are highly desirable 

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