Regional Implementation Manager recruitment
Description
The Regional Implementation Manager's main focus areas will be on customer satisfaction in the delivery of GTS products and services and the management of implementation cycle time.
Project manage a portfolio of local and multi-country implementations which requires:
- Understanding of customer requirements and product/service proposal
- Organizing and leading kick-off meetings with Client and internal stakeholders
- Establishing the working plan including scope of work, project plan, responsibility matrix, communication plan - regular project meeting, issue tracking and risk escalation process
- Facilitate agreement negotiations with client and legal within the agreed timeline
- Securing customer signoffs on delivery and conduct post implementation review
- Maintaining a high level of customer satisfaction
- Active revenue realization and acceleration
- Make recommendations for process and technology enhancements to more efficiently meet the needs of the business, or to identify sales referral potentials
- Work with technology, operations, product and sales to optimise customer solutions
- Support sales during RFP responses on implementation selling, and work with various partners on solution design and delivery
- Participate in implementation of new initiatives and best practice sharing
- Work with external vendors and technology to deliver complex integration solutions for customers requiring ERP initiated Straight-Through Processing
Qualification
The ideal candidate should fulfill the following requirements:-
- A Bachelor's Degree
- Project management or consulting experience in banking or corporate finance environment. Corporate banking experience in Cash Management, with client facing roles are preferred
- Working knowledge of IT systems and integration technology relating to electronic banking will be advantageous
- Analytical and process skills, as well as the ability, to innovate and proactively manage customer needs and persistent follow-through
- Articulate, good presentation and communication skills as well as strong influencing and negotiation skills to drive results
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now. Please apply online and search for Job ID 12001093.
January 8, 2012
• Tags: Information Technology careers in the Singapore, Regional Implementation Manager recruitment • Posted in: Financial