Regional Loss Prevention Manager- WEST REGION Job in Covina, California US
Regional Loss Prevention Manager- WEST REGION
REQUIRED: previous Regional LP experience. *Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results. *Owns shrink and safety results for the region and supports Loss Prevention five play strategy *Manages the training, detection, investigation and successful resolution of all internal investigations within assigned region *Select, develop and manage performance of individuals and teams, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results. *Recruits, hires, trains, and supervises the District Loss Prevention Managers as applicable within assigned region *Ensures all training in the detection and detention of shoplifters has been completed in assigned region *Conducts assessments of Loss Prevention and operational performance that impacts shortage control. Actively works with district teams in the development and implementation of action plans to improve performance. *Knowledgeable in the areas of safety, food safety, OSHA and environmental programs, and ensures implementation and compliance in assigned region. *Reviews safety and food safety inspections on a regular basis. Ensures the timely and accurate reporting of results and assists in the development and implementation of corrective actions. *Ensures accurate and timely report writing, record keeping and retention of evidence by conducting periodic reviews *Ensures the proper operation and repairs of alarm, EAS and CCTV equipment *Educates and motivates region, district and store associates to achieve shrink, workers compensation and general liability goals *Works as a liaison between SHC and the criminal justice community *Demonstrates courageous leadership by identifying and communicating potential ethical or safety issues that must be addressed at a higher level. *Manages and ensures reporting of critical incidents in assigned area of responsibility *Create and maintain a culture of winning that resonates with associates. Required Skills: Leadership Behaviors Customer Focused*Be the advocate to ensure the customer and associates have a safe environment to shop/work in. (OSHA requirements and general liability adherence) *Protect our customers and each other by taking an active role in the prevention of accidents *Provides high quality service for internal and external customers; commits to meet customer expectations *Ensure compliance with merchandise protection standards to enhance the customer shopping experience *Develop Loss Prevention strategies with the customer in mind *Works with the store team to identify and react to out of stocks and known stolen data Leadership/ People Oriented*Lead and embed the Loss Prevention 5 Play Strategy and drive Loss Prevention plans/projects using common tools, processes and language. (LP Portal, LP Metrics, Shrink and Safety results) *Communicate the Loss Prevention 5 Play Strategy to region/district operations leadership in order to continuously enhance the performance of shrink and safety *Personally support, coach and develop leaders two levels down, creating an environment where our associates can be successful. *Build a strong bench of talent to develop people for internal promotion. (i.e. Multi-Unit Loss Prevention Manager program) *Adapts own behaviors and communication to gain cooperation in situations where he/she has no direct authority *Personally models organization values; has personal credibility and high integrity* Process Thinking*Execute and support the Loss Prevention 5 Play Strategy to measure our success in the execution of the programs *Rigorously inspect our standardized Loss Prevention operating model for consistency across regions, districts and stores. *Uses a disciplined, systematic approach to develop, document and continuously improve upon processes *Actively seeks and suggests better ways of getting the job done and learns from both successes and failures Effectiveness/ Attains Results*Meets departmental goals and objectives *Gets the job done by focusing on Loss Prevention 5 Play Strategy with a sense of urgency and ensures follow through to desired results *Takes personal accountability for his/her own work and maintains high personal standards *Works effectively under pressure, adapts well to and supports change while balancing multiple and/or conflicting priorities *Provide first person coaching on the development of action plans based on store visits *Collaborates with operations business partners to provide feedback on results such as POS activity, refund management, inventory results, and KPIs to improve results and control costs Effective Decision Making*Collaborates with operational business partners breaking do