Registration Representative

Registration Representative - (Job Number: 127760)

-- Registration Representative - (Job Number: 127760) Description Registers patients to receive medical services in clinic, hospital inpatient, Ambulatory, or Emergency services. Obtains demographic information, validates verifies insurance, receives payments, based on established manual or technological protocols, refers patients to Financial Advocates. Answers /or refers questions received from patients, visitors, staff as appropriate. Performs various related cash handling procedures per SOX control regulations. Staff members in this position may perform all, or a combination of the duties described depending upon their assigned work area the specific needs of the department. Essential Functions: * Registration o Greets registers patients for various medical care in the clinic setting potentially in a 24 hour, 7 day a week environment in a highly active fast paced setting such as the Emergency department o Verifies the patient demographic insurance information w/ the patient consistent w/ the National Registration Standards regional policies o Verifies Insurance Eligibility Benefits (including policy limitations) for all payers using approved system to check for eligibility benefit information o Uses problem-solving skills to verify patient identification through patient name, spouse names, social security number, date of birth address in order to identify minimize duplicate medical records o Interview patient to obtain/determine payer source, financial demographic information obtains appropriate signatures o Verifies, identifies, inputs Other Coverage Information (Oel), primary, secondary, tertiary payers for services provided * Revenue Collection o Determines collects cost-shares, partial payments for services to be received. Enter / verify payments in the computer, close cash drawers, count currency, checks, credit card payments at the end of each shift, create deposits per cash handling policies o Maintains billing accuracy compliance per KPNW National Revenue Cycle policies o Communicate to the patient the Northwest's policy on payment of services or prepayment when significant patient liabilities are identified o Collect past due balances refers, as appropriate, to financial counselors * Appointing Messaging o Takes messages as required according to scripts guidelines o May schedule /or cancel appointments based on member's needs regional policies procedures o If applicable, makes return appointments referrals. Regulatory/Organizational Compliance o Explains requests patients to sign regulatory forms such as consent release forms as required o Makes copies or scans of patient identification, insurance information other related forms documents o Fully understands adheres to the rules regulations of Medicare, Medicaid, Managed Care Commercial payers regarding referrals, preauthorization pre-certification requirements o Is knowledgeable maintains compliance w/ CMS by accurately completing Medicare Secondary Payer screening information Qualifications Basic Qualifications: * Two (2) years health care financial OR two (2) years cash handling customer service experience in high volume customer service environment * Two (2) years experience keyboarding/typing and navigating multiple computer applications in a Windows environment including data input * High School Diploma/GED * Excellent verbal written English communication skills * Excellent organizational skills, flexibility ability to switch tasks frequently * Final candidates will need to complete Contact Center Simulation assessment within minimum competency score of fiftieth (50th) percentile or higher * Final candidates will complete approved medical terminology course within six months of date of hire * Strong complex problem solving skills the ability to make decisions independently Preferred Qualifications: * Previous experience w/ EPIC applications * Previous hospital or ambulatory clinic registration experience * Certification by HFMA or NAHAM preferred Salary Range- $16.73 - $20.56 per hour Primary Location: Washington-Vancouver-Cascade Park Medical Offices 12607 SE Mill Plain B Scheduled Hours: 27 Shift: Evening Working Days: Variable Working Hours Start: 5:15 PM Schedule: Part-time Job Type: Standard Employee Status Group: Regular Employee Group: SEIU - Local 49 Job Level: Individual Contributor Job: Customer Services Public Department Name: Patient Registration Registration Representative - (Job Number: 127760) 514274 Washington-Vancouver-Cascade Park Medical Offices 12607 SE Mill Plain B http://kp.taleo.net/careersection/external/jobdetail.ftl?lang=enjob=514274ss=paidsrc=5080 -- http://wrapguy.careercast.com/textjobs/jobs/kaisero_oregonlive/3b0a55c2a27ec5853ba2d56e7790706f.html --