Regulatory Client Service Analyst
A fantastic opportunity has become available with my client a leading Investment Bank. They are looking for a high calibre individual to join their Regulatory Client Outreach Team.
The Client Outreach Analyst role forms part of a team responsible for regulatory outreach requests to clients. The Incumbent must be detail-oriented with the ability to multi-task, prioritize work assignments, communicate effectively with internal staff and clients, and complete assignments accurately and in a timely manner. Follow-through skills and time management are critical elements of this position.
Main Duties
- Central Point of Contact for Outreach for Business and Clients.
- Providing clients with a “One-Stop” shop service model with regards Regulatory change , outreach, response collation, query management.
- Prioritize requests with guidance from the Managers and Business Leads.
- Utilize internal systems for workflow management and data storage.
- Respond to queries regarding the specific outreach project requests.
- Monitor the status of requests against agreed performance thresholds.
- Facilitate the legal documentation process to completion where required.
- Build strong working relationships and liaise with internal and external dependents including Clients, Sales, Trading, Legal and Operations.
- Facilitate account maintenance, Change requests, deletion and mothballing as directed by the Client or internal stakeholders.
Person Requirements
- Strong analytical skills and detail orientated.
- Strong ability to multi-task.
- Sound communication skills.
- General understanding of the current regulatory change agenda, Dodd Frank, EMIR, Basel III. Practical experience will be favoured of working within an environment with regulatory awareness.
- Ability to communicate and build strong relationships with Clients, Infrastructure and Front Office stakeholders.
- Be an effective and articulate communicator via e-mail and telephone especially important when communicating requirements and managing Client / Business expectations.
- Organizational Skills - able to manage multiple activities effectively.
- A “can do” attitude – willingness to accept challenges and work to tight deadlines.
- Ability to identify and appropriately escalate issues and risks.
- Excellent attention to detail.
- Be self motivated and highly driven individual.
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