Regulatory Strategy Manager recruitment
Santander is one of the world''s biggest banks, with more branches worldwide than any other international bank. It''s a position we''ve built by taking a common sense approach to banking, with a sensible lending policy and a low risk profile, which means more security for you - and more stability for the future. Were not content to be the biggest; we also mean to be the best commercial bank in the UK, offering exceptional service quality to our customers and outstanding careers to our team.
As a Regulatory Strategy Manager in Complaints, you will be responsible for supporting the management and delivery of complaints strategy arrangements that facilitate Santander''s compliance with regulations, achieve alignment with the expectations of regulators and minimise upfront regulatory risk.
As a Regulatory Strategy Manager your skills, experience and qualifications will ideally include:
- In depth understanding and experience of working within the regulatory framework relating to complaints and/or significant experience working in a Compliance or Legal department, with a balanced and commercial outlook
- Experience of owning and driving change in a regulatory environment and an understanding of bank and regulator strategy and direction
- Proven ability to understand changes in the market and to provide solutions to keep Santander one step ahead
- Proven experience of interaction with management at a senior level, along with the ability to overcome objections
- Excellent written, analytical, interpretation and influencing skills
As a Regulatory Strategy Manager your main responsibilities will involve:
- Reviewing and evaluating the complaint handling framework at Santander and identifying areas for enhancement or change in light of new regulations and the changing regulatory landscape
- Creating proposals and solutions to ensure that all complaints processes and procedures are maintained and adapted in line with changing regulatory requirements, while meeting business needs
- Supporting Santander in dealings with relevant regulatory bodies and key external stakeholders including FSA, FOS and Professional Services firms
- Responsibility for raising compliance issues with senior management and liaison with internal monitoring functions
- Reporting on highlighted issues and gaining commitment for remedial steps
- Project management of large scale projects , overseeing strategy and handling issues as they arise
- Supporting the design and maintenance of a robust governance framework for Complaints to support regulatory objectives and minimise regulatory risk
What we will be looking for in you:
To succeed in this role, you will be technically minded with a good understanding of the impact of regulatory change and the ability to look at the wider commercial picture. You will be innovative and have the ability to apply your knowledge of regulation and strategy to practical business scenarios and demonstrate your thought processes. You will have the drive and influencing skills to present new ideas to other business areas and impact the way in which complaints are handled across Santander. You will be effective working in a team and have broad management experience.
If this sounds like a fantastic opportunity that you don''t wish to miss out on, then please apply including a copy of your most recent CV.
Santander welcomes applications from all sections of the community.
