Relationship Director recruitment
Our Business Banking division is a leading provider of banking, finance, and risk management services to the Small Medium Enterprises (SME) sector. It offers a full range of banking products and related financial services through a nationwide network of relationship managers, and also through telephone and internet channels.
In this role you will be responsible for the pro-active management of a portfolio of Banking customers, delivering an outstanding customer experience and providing high quality business solutions, growing income and market share through the conversion of secondary relationships to primary switchers, and through customer referrals.
Key responsibilities.
• Provide debt-structuring solutions which balance customer needs with risk, make best use of capital, and which utilise the full range of funding options available across the Group.
• Negotiate interest rates, fees, commissions and service charge with customers to maximise income/profitability.
• Create a long term strategy/plan of visits to potential customers, build strong relationships with key business influencers and existing customers to generate new leads/referrals and deliver new business gains (switcher or secondary) in the re-bank market.
• Maintain close and regular (min monthly) contact with all customers in their portfolio. Understand customer business needs and make pro-active suggestions to help customers achieve their own business objectives.
• Provide an outstanding customer experience ensuring prompt and efficient response to customers requests and take responsibility for effective resolution of any customer complaints.
In return, we offer an excellent employee salary and 25% cash and benefit funding programme which can be tailored to suit your individual needs. In addition to financial benefits, we offer a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your own work-life priorities.
Please note as part of our referencing process credit checks will be undertaken.
In 2009, the RBS Group reached an agreement with the European Commission to reduce its share of the UK banking market following the bank’s receipt of state aid. In August 2010, the RBS Group agreed to sell its RBS branches in England and Wales and NatWest branches in Scotland to Santander.
These businesses are known as RBS England Wales, NatWest Scotland or 'Rainbow'. Subject to regulatory approvals and other conditions, we expect to complete the move to Santander in the second half of 2012. This means that it will be business as usual for our customers and employees for the foreseeable future and so we are continuing to recruit for roles as usual. This role is in scope of the sale.