SUMMARY

The Relationship Management Group (RMG) Representative serves as the primary liaison between the client and GD team. This role involves a high-level client support for day-to-day issues and initiatives.

PRIMARY RESPONSIBILITIES

·         Provide prompt internal and external communication and follow-through regarding daily client              issues, enquiries, and initiatives

·         Ensure clients' business requirements are met according to Service Level Agreements (SLA) and client requests; document and communicate SLA issues to clients as they occur

·         Develop and build client relationships while proactively managing issues

·         Investigate issues and ensure prompt and effective resolution

·         Work according to GD business procedures and approved client requirements

·         Participate in and contribute to internal and client meetings and conference calls as required

·         Coordinate customer launches for minor projects and initiatives (i.e., non PMO projects)

·         Enter and update Sales Orders and Contracts in SAP according to customer requirements

·         Resolve customer issues to the mutual satisfaction of the client and GD

·         Work directly with GD team to ensure client initiatives meet internal requirements

·         Provide IT and/or Production with updated Insert Schedules and ensure changes are in place

·         Support Sales Managers with client requirements and meetings as required

QUALIFICATIONS

·                Minimum five years experience in Client Services environment with direct customer contact

·                University or college education in appropriate area

·                Excellent command of written and verbal English (fluency in written and verbal French a plus)

·                Proven interpersonal, analytical, presentation, and problem-solving skills

·                Ability to multi-task, organize, and prioritize with attention to detail

·                Self-motivated team player with ability to interact in a collaborative manner

·                Demonstrated ability to work well under pressure in meeting tight deadlines

·                Working knowledge of Microsoft Office programs and Internet

·                Exposure to Project Management methodologies beneficial

·                SAP knowledge and experience beneficial
        

To apply for this position, please follow the link below. Please include resume, cover letter and salary expectations or previous salary history.