Relationship Manager

Laureate Global Products and Services is the online and U.S. campus-based group of Laureate Education, a leading international provider of higher education services. Our institutions include Walden University, a distance learning institution of higher education based in Minneapolis, Minnesota; the University of Liverpool based in Amsterdam, Netherlands; Kendall College, a leading higher education institution of culinary arts and hospitality management based in Chicago, Illinois; NewSchool of Architecture and Design, based in San Diego, California; Santa Fe University of Art and Design, an institute of art and design, based in Santa Fe, New Mexico and The National Hispanic University, based in San Jose, California.

bRelationship Manager ' Student Operations

Position Summary
Reporting to the Sr. Director of System Relationship Management'IT, this leader is a member of the technology team for Laureate Higher Education Division, responsible for developing and implementing new and existing applications for our institutions of higher education.

This Manager is responsible for managing the continuous strategic and tactical initiatives associated with Laureate Student Services Application Portfolio. The Relationship Director position requires vision and execution focus to oversee the student information system, applications and services across multiple institutions. This position will guide the development and implementation of initiatives to improve service quality and cost effectiveness in a constantly changing and competitive marketplace.

This creative leader will plan and implement strategy for Banner, Laureate's Student Information System, including modeling of business requirements into Banner and ancillary applications, considering both short and long term implications. This Manager will serve as a technology champion for Banner to the operational teams that support the various universities. The primary goal is to drive sensible, supportable, student-centric solutions that provide for continuous improvement in the student experience across all Laureate institutions.
This position is one within a team of Relationship Director working for Global Product Services Technology group, each focused on a key business application working in concert to deliver the premier learning experience. The position is located in Baltimore, MD, and oversees technical and managerial resources in multiple locations within the US.

Major Responsibilities

Experience - External:
Ideal Experience

Critical Competencies for Success

Laureate Education, Inc., and all of it subsidiaries or affiliates, are equal opportunity

Experience - External:
Ideal Experience

Critical Competencies for Success

Laureate Education, Inc., and all of it subsidiaries or affiliates, are equal opportunity

Experience - External:
Ideal Experience

Critical Competencies for Success

Laureate Education, Inc., and all of it subsidiaries or affiliates, are equal opportunity