Relationship Manager, Institutional Trust recruitment
Responsible for managing client relationships for institutional trust and custody clients. Utilizes knowledge of master custody services to provide clients with information and suggestions to add value to the relationship. Identifies opportunities to cross-sell products generating additional revenues.
Major Duties
1. Manages client relationships for institutional trust and custody clients.
- Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.
- Develops complete understanding of client’s business, objectives, goals and market challenges, and ensure bank relationship plan is consistent.
- Cultivates strong working relationships with client’s contacts. Demonstrates ability to add value by anticipating possible solutions and partnering with client to implement.
- Educates client on emerging issues, bank products and services, regulatory/tax changes, and the general client institutional trust environment, advising client on the impact on the client’s business and on our own services.
2. Cross-sells bank products/services to prospective clients including corporations, institutions, and consultants, generating fee revenue for the bank.
- Makes sales presentations to clients utilising knowledge of institutional trust products and services.
- Coordinate and produce the requests for proposals responses and fee proposals for prospective clients
3. Ensures relationship profitability and compliance.
- Manages client profitability, understands competitive environment, develops pricing strategies, and works with team to enhance profitability.
- Keeps current all management information on clients including preparing relationship plans.
- Ensures that all necessary documentation (agreement, tax forms, KYC documents, power of attorney, etc) are in place.
- Knowledge/Skills ? Knowledge of trust or asset management and accounting usually acquired through related work experience is required to manage client relationships.
- Knowledge of general finance and portfolio management concepts usually acquired through formal education or experience is needed to consult on client needs.
- Skills in negotiation, delegating, leadership and sales are necessary to service the client relationships.
- Good English and preferably Mandarin written and verbal communication skills are essential.
- Good working knowledge of MS Office (Mircosoft Word and Excel etc).
Experience
- Min. 7 years’ working experience in financial servicing, in trust or asset services.
- Strong operational experience from investment management or custody
- Fluent in Mandarin - written and spoken
- Approachable with the ability to relate to people.
- Detailed oriented
- Team player
- Dedicated and responsible.
- Trustworthy and reliable.
- Takes initiatives and enthusiastic to learn.
- Willing to travel within Asia region on short notice.
February 13, 2012
• Tags: Asset Management careers in the Hong Kong SAR, Institutional Trust recruitment, Relationship Manager • Posted in: Financial