Relationship Manager recruitment
When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television including some of the widest-read and most-respected brands, like Factiva, The Wall Street Journal, Barron's and SmartMoney. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in a twenty six languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.
Relationship Manager
Dow Jones is looking for a "hunter in farmers clothing" to join their high performance London Sales Team. The role of the Relationship Manager is to manage a “book of business”. This means to be responsible for all aspects of the relationship with a defined set of Dow Jones customers using solutions from its Factiva product suite. The number of companies managed by a Relationship Manager will typically be between 100 and 200, depending on geography and industry sectors covered.
The Relationship Manager is responsible for retaining and growing the existing contract revenue (in existing buying centres) within their set of customers. The Relationship Manager will also initiate sales activity with new buying centres (either independently, or working with Sales Specialists) in their existing territories. Client relationships are built and maintained via telephone and email, with minimal face-to-face meetings taking place. An ability to develop strong business relationships in a phone-based environment is crucial to the success of this role.
The successful Relationship Manager will retain business within the established customer base, work to develop opportunities and display a strong level of business understanding for the industries covered in their set of customers.
Desired Skills Experience:
- Strong time management skills, with an ability to develop and implement effective systems for managing administrative tasks and tracking progress against appropriate activity goals.
- Ability to prioritise tasks and customers, to ensure time is maximised for revenue-retaining activities and the most important customers receive an excellent level of account management.
- Excellence phone-based communication skills to ensure the Dow Jones value position is clearly articulated to clients and that customer receives clear messages regarding their Dow Jones account.
- Strong results orientation, with the dedication and determination to achieve a retention goal in a demanding and competitive business environment.
- Good planning and tracking skills, to successfully plan the strategy, track progress in the CRM, execute annual renewals for accounts and forecast accurately.
- Good level of business awareness to help build credibility with the client, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in the appropriate business context.
- Strong negotiation and closing skills to manage renewals from the Relationship Manager’s set of customers to a successful conclusion.
- A proven successful track record in a relationship management.
What we offer:
In return, we offer a professional, progressive and multicultural environment for you to grow both professionally and personally as well as a wide range of benefits offered by a global company. If your skills and motivations match this exciting opportunity to develop with a global company then please submit your CV and cover letter detailing your current and expected salary and OTC.
Please note only candidates requested for interview will be contacted.